Business Analyst

Now Hiring: Business Analyst Location: Auburn Hills, MI We are seeking a customer-focused Business Analyst for a temporary assignment supporting escalated customer concerns and executive-level referrals. In this role, you will investigate complex customer issues, collaborate with dealerships and internal teams, and drive resolutions that enhance customer satisfaction and protect brand reputation. Key Responsibilities Manage and resolve executive-level customer escalations from leadership and corporate channels. Investigate customer concerns using internal systems, records, and processes. Coordinate with dealerships, field teams, and corporate departments to develop effective solutions. Maintain ownership of cases from initial review through final resolution using closed-loop case management. Communicate updates and resolutions to customers and stakeholders in a professional, empathetic manner. Escalate issues when necessary to ensure timely and accurate outcomes. Build strong relationships with internal partners and dealer network contacts. Qualifications Bachelor's degree required. 5+ years of professional work experience. Strong customer service, conflict resolution, and case management experience. Excellent written, verbal, and interpersonal communication skills. Ability to manage multiple priorities in a fast-paced environment. Experience troubleshooting complex issues and providing clear guidance. Proficiency with Microsoft Office, Google Workspace, and web-based applications. Ability to quickly learn CRM, case management, and proprietary systems. Automotive industry knowledge or ability to understand technical vehicle-related concerns preferred. Preferred Experience 2+ years of customer service experience in a contact center, dealership, hospitality, luxury retail, or similar environment. Experience using CRM platforms and cloud-based customer support tools. Prior work with premium automotive brands is a plus. Schedule Temporary position Flexible schedule availability required Employee Benefits Medical, dental, vision, and pet insurance 401(k) Retirement Savings Plan Employee Assistance Program (EAP) Commuter/Parking Accounts People Perks Program Health Savings Account (HSA) Accidental Death & Dismemberment (AD&D) Insurance #J-18808-Ljbffr