Lead Dispensary Agent

Lead Dispensary Agent Department: Sales Employment Type: Full Time Location: Parma, OH Reporting To: General Manager Compensation: $21.00 / hour Description Think of a Lead Dispensary Agent as a sort of Shift Lead. On top of helping our patients and customers, they also support our Dispensary Agents on the floor with any questions and POS troubleshooting. The daily grind: Provide a positive experience for both patient and customer. Help Managers with inventory, system support, and open/close duties. Act as a mentor to Dispensary Agents and answer any questions they may have. Lead by example, providing outstanding customer service and product education. Assist in supervising daily dispensary operations, ensuring efficiency and compliance. Support and mentor dispensary agents, helping with training and performance development. Maintain up-to-date knowledge of cannabis products, regulations, and industry trends. Oversee transactions, cash handling, and point-of-sale (POS) operations. Ensure compliance with all local and state cannabis laws and dispensary policies. Assist with inventory management, product restocking, and accurate record-keeping. Address customer inquiries, resolve issues, and create a positive shopping experience. Maintain a clean, organized, and professional dispensary environment. Collaborate with management to implement process improvements and enhance operations. You'd be a great fit if: High School Diploma or equivalent. 1-2 years of retail or hospitality (customer-facing) experience. Must be 21 years of age and able to register as a cannabis agent with the state. Capable of lifting up to 30 pounds unassisted, stand and walk in excess of 5+ hours per day. Ability to squat, kneel, bend over, and reach with little or no assistance. Comfortable working in a demanding high-volume, fast-paced retail environment. Desire to learn about cannabinoids, terpenes, and product application/consumption methods. Ability to use office equipment (computers and printers) and their included software i.e. Word, Excel, email, etc. Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations. Benefits: Health, Dental, and Vision Insurance Paid Time Off Paid Holidays Company Discount #J-18808-Ljbffr Battle Green