Customer Service Specialist

Order Management Clerk

The Order Management Clerk has the responsibility of managing retailer orders and documentation daily. The individual works closely with Order Management Supervisor to ensure that every order is processed accurately and delivered on time.

Excellent organizational skills with a strong attention to detail and accuracy are essential for success in this position. Taking initiative and the ability to anticipate problems before they happen are also highly desired traits. The candidate must work well with a team of people who are committed to continuing the company's high growth rate.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Enter and process incoming orders

• Invoice shipped orders

• Collaborate to optimize processes with Warehouse, Logistics, Order Management team(s), and others

• Provide Customer Service for retailers

• Order dispute resloution

• Other Administrative duties as assigned

Competencies:

• Technical Capacity (data analysis and forecasting capabilities)

• Personal Effectiveness / Credibility

• Thoroughness/Detail Orientation

• Time Management

• Communication Proficiency (written and verbal)

• Problem Solving/Analysis

• Strong Math Skills

• Customer/Client Focus

• Decision Making

• Flexibility

• Ethical Conduct

Required Education and Experience:

• Strong interpersonal, organizational, communication, and customer services skills

• High School Diploma or Equivalent required, Associate's degree preferred

• Ability to solve practical problems and deal with changing variables in uncertain situations

• Ability to operate in a fast-paced environment and lead by positive example

• Advanced MS Office skills (Excel & PowerPoint)

• 2 years previous Administrative / Office experience

• Preferred experience with ERP order management systems preferably Microsoft Business Central

• Preferred experience with an EDI Platform (SPS, TrueCommerce, etc.)

Additional Eligibility Qualifications:

None required for this position

Work Environment and Physical Demands:

This job operates in an office environment within a warehouse/shipping facility with a controlled climate in the office area, temperatures vary in the plant area. This role routinely uses but is not limited to standard office equipment such as computers, phones, multifunctional machine, filing cabinets, and label printers. This is largely a sedentary role; however, some lifting (up to 25 lbs.), bending, twisting, and long-term standing may be required at times.

Position Type and Expected Hours of Work:

This is a full-time position, standard days/hours are Monday - Friday 7am - 3:30 pm with the flexibility of some early hours, evening hours, and weekend work when needed.

Supervisory Responsibility:

This position does not have any supervisory responsibilities

Travel:

No overnight or long-distance travel expected for this position Local travel required for errands

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.