Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 1986 and has grown into a team of nine who are dedicated to serving our customers at a high level. I originally planned to become a pilot, but my dad encouraged me to pursue a career as a State Farm agent and it turned out to be the perfect fit. I discovered I truly love helping others and solving problems for families in our community.

I attended LSU, and insurance runs deep in our family - my father-in-law is also an agent. Over the years, we’ve earned more than 800 five-star reviews, something we’re incredibly proud of because it reflects our commitment to service. I also built and designed our new office building to create a welcoming, professional space for both our customers and our team.

Our team enjoys PTO, paid holidays, a paid birthday off, a 401(k), health benefits, and licensing paid up front. We believe in taking care of our people so they can focus on doing great work. We stay active in the community by supporting various charities and local causes. Giving back and creating a safe, supportive presence in our area is important to us.

Our culture is positive, drama-free, and focused on helping others. We’re looking for someone with a strong desire to serve, who genuinely wants to make a difference and provide a safe place for customers. If you’re positive, people-focused, and motivated to help others at a high level, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brian Thomson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.