Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Please do not call or visit the office to inquire about your application status. We will reach out directly to candidates selected for the next steps in the hiring process.

ABOUT OUR AGENCY:
I opened my agency in 2021 and have built a strong, supportive environment with a team of four full-time and two part-time members. Before opening my office, I began my State Farm career as an agent team member from 2004–2006, then spent 15 years as a District Manager. That experience shaped my approach to leadership and helped me create a culture focused on mentorship, professional growth, and long-term success.

As a husband and father, I understand the importance of maintaining a healthy work-life balance. I offer paid time off, annual bonuses, and a flexible, people-first atmosphere that keeps my team motivated and supported both personally and professionally.

Community involvement is a core part of who I am. I’ve served as President of the Pineville Rotary Club and currently act as a deacon in my church — both roles that allow me to stay connected and give back to the community I care about.

Inside the office, we maintain a close-knit, collaborative environment with regular team meetings to share ideas, solve challenges, and celebrate achievements. I’m looking for self-starters who are adaptable, motivated, and eager to learn — individuals who want to grow within a supportive and high-performing agency.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Billy Gothreaux - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.