Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support accounts receivable operations for an organization in Brookfield, WI. This role centers on maintaining strong customer relationships while helping reduce outstanding balances through timely follow-up and clear communication. The ideal candidate is organized, responsive, and comfortable assisting with related payment processing tasks when needed.

Responsibilities:

• Monitor overdue customer balances and contact clients by phone or email to secure payment and resolve outstanding invoices.

• Provide courteous and effective customer support by responding to account-related questions and helping customers understand billing details.

• Maintain accurate records of collection activity, payment commitments, and account status updates within internal systems.

• Work closely with the accounting team to support accounts receivable efforts and help keep aging reports current.

• Assist with cash application activities as needed by posting payments and helping reconcile customer accounts.

• Handle inbound calls related to billing, payment status, and past-due balances in a courteous and service-focused manner.

• Previous experience in collections, accounts receivable, or a similar accounting support role.
• Working knowledge of collection procedures and best practices for following up on delinquent accounts.
• Ability to manage inbound customer calls with professionalism, patience, and clear communication.
• Familiarity with accounts receivable processes, including payment tracking and account reconciliation.
• Strong attention to detail and the ability to maintain accurate documentation.
• Proficiency with standard office software and accounting or financial systems.
• Excellent organizational skills with the ability to prioritize tasks and meet deadlines.