Service Coordinator

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand‑by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit Why Work For Us! At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision “To Ever Serve Our Customers Better”. This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career…. to become a legacy. Are you ready to join our family legacy to continue our existence as ‘the greatest service organization of its kind’ over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package. Job Summary: The Service Coordinator is responsible for assisting the shop with office duties as it pertains to the customers and shop employees. Responsibilities: Opens work orders, checks for customer credit. Processes outside job purchases to the proper work order segment and applies the correct mark‑up. Processes all work order corrections as instructed by the Shop Manager or Field Service Dispatcher. Maintains a work log and provides work in process report. Closes work orders. Processes invoice adjustments and corrections. Processes Instant Invoices for COD as needed. Processes invoices to CAT Commercial Account as instructed. Coordinates shop purchases according to the department needs. Maintains a Purchase Order log and tracks outside invoice status. Reconciles invoices for payment and processes invoices to accounting department. Gathers and/or confirms required warranty information necessary for claim submission such as delivery date, SIMS, hours, and service stories. Ensures all documents are present and coordinates delivery of claim file to the Warranty Writer. Receives incoming customer calls as needed. Answers customer inquiries and directs customers to the appropriate service personnel. Coordinates technician training expense needs such as hotel and meal funds. Maintains fuel, Freon and oil logs and processes sales to work orders. Initiates inspection log for Rent, Demo or Used Equipment on the CAT Used website. Uploads completed inspection data to the website and ensures all appropriate data is included. Maintains the PDA hardware to support this effort. Service Coordinator will perform other miscellaneous duties as directed by the Product Support Manager. Running SIMS machine reports for company service and sales employees. Process simple parts orders as needed. Answer incoming branch phone calls and serve as a backup to the Receptionist. Requirements Qualifications: High School Diploma or Equivalent Associate's Degree preferred 3-5 years heavy equipment experience Knowledge of Microsoft applications Basic math skills Professional phone and personal communication Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds. Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. #J-18808-Ljbffr