Warehouse Customer Service Representative

Position Summary This position verifies and keeps records on incoming and outgoing shipments and prepares items for shipment in a manner that supports the achievement of the company’s vision, mission, and values. In addition, this position coordinates and assists in routing truck traffic to loading docks as well as coordinates and organizes all office activities such as documentation, personnel, truck routing and inbound and outbound scheduling. Essential Functions Complete proper documentation to ensure accuracy in all truckloads and LTL loads. Prepare and ensure proper routing of shipping and receiving paperwork. Manage shipping kiosk activities and documentation accuracy. Manage yard management systems (YMS) for drop and hook trailer inbound and outbound movements. Coordinate current Valley Queen truck scheduling considering all available resources. Interact with internal and external customers and carriers as needed. Coordinate all shipping and receiving office duties. Follow all GMPs and personal hygiene standards to ensure the production of safe quality products that meet customer specifications. Direct operator activities to complete necessary tasks in the warehouse. Pick products for shipments and communicate non-compliant products to Sales and Quality Assurance prior to shipment. Purchase order processing, receiving and proper documentation routing. Support key shipping metrics and weekly reporting. Competent in operation of dock scheduling and driver check in software. Communicate all product overstocks to Sales department for early disposition. Competencies

1. Planning and Organizing
2. Communication Proficiency
3. Computer Skills
4. Interpersonal Skills
5. Detail Oriented

Supervisory Responsibility This position has no direct supervisory responsibility but may assist in the training of new employees in the department. This position will also direct operator activities to complete necessary tasks including prioritization of put away, transfers and loading. Work Environment This job operates in an office environment. This role routinely uses standard office equipment and technology. The job will also require spending time in the warehouse to complete purchasing and POM related tasks. Physical Demands The physical demands for this position are mainly able to do sedentary work. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will need to sit, stand, or walk. The employee may need to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. During downtime, the employee may be required to assist with departmental completion of POM tasks. Position Type/Expected Hours of Work This is a full-time position. Hours of work are 6:00 am to 6:00 pm with days of work on an alternating, repeating schedule, including alternating weekends. Travel No travel is expected for this position. Required Education, Experience & Certifications High school diploma or GED is required for this position. Working knowledge in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint). Preferred Education, Experience & Certifications Associate degree or equivalent from college or technical school. Desire two or more years in an office environment. Experience with RF scanning and an understanding of general warehouse layout, dock locations and shipping/receiving functions. Bilingual in English/Spanish. Additional Eligibility Qualifications None required for this position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of responsibilities, duties or tasks that are required of the employee for this job. Responsibilities, duties and tasks may change at any time with or without notice. 5-2 alternating, repeating schedule, including alternating weekends

6 AM- 6 PM

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