Account Associate - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits: Bonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offTraining & development ABOUT OUR AGENCY: I’ve been a State Farm agent since September 2019, but I bring more than 20 years of insurance experience to the table, including work as a claims adjuster and in agency leadership. That background allows me to coach and mentor my team with practical knowledge and a genuine desire to help them grow. I’m a proud graduate of Purdue University–Indianapolis, where I earned my B.S. in Psychology, and Indiana Wesleyan University, where I completed my MBA. As a family-owned agency with two children of my own, staying connected to the community is a big part of who I am. I serve as a Board Member for Project Will, supporting young adults with behavioral health challenges, and I’m an Indy Chamber Ambassador, helping welcome new businesses and strengthen local connections across Indianapolis. Our office culture is friendly, laid-back, and growing, with a true work hard/play hard mentality. What sets us apart is our focus on growing personally, professionally, and physically, while still maintaining strong work/life balance. We believe in giving 100 percent when we’re at work and 100 percent to our lives outside of it. Service is also a core value for us. We volunteer quarterly as a team, most recently partnering with the You Feed Them Mission to support 70 local families. We currently have four team members and offer meaningful benefits including a 4-day work week opportunity, a health care subsidy, PTO and paid holidays, a 401k, disability and life insurance, no weekend hours, and company-paid training. We’re looking for someone who is a true self-starter—someone who believes they can make a difference, is rooted in their community, and has a history of success. If you're motivated, caring, and ready to grow with a supportive and encouraging team, you’ll feel right at home here. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Kellie Taylor - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Manage customer accounts and update information in the database.Assist customers with policy changes and inquiries.Process insurance claims and follow up with customers on claim status.Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS: Strong organizational skills and attention to detail.Excellent customer service and communication skills.Previous experience in insurance or a related field preferred.