Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician Job Description

This Field Service Technician role focuses on diagnosing, repairing, and maintaining electric, hybrid, and conventional vehicles while traveling to customer sites. You use your advanced automotive and electric vehicle expertise to perform accurate repairs, support maintenance programs, and provide guidance to other technicians. You serve as a key technical resource, ensuring vehicles operate safely and efficiently and representing the company professionally in customer-facing environments.

• Diagnose the cause of malfunctions on electric, hybrid, and regular vehicles using schematics and diagnostic equipment, and perform accurate repairs in line with company standards.
• Complete all work as outlined on repair orders with efficiency and precision, meeting or exceeding established quality and safety standards.
• Repair and maintain electric vehicles, applying Electric Vehicle certification knowledge from ASE or an OEM.
• Communicate with the parts department to identify, request, and obtain required parts for each repair or maintenance job.
• Save and tag parts from jobs when work is under warranty or when requested by the technical team, ensuring proper documentation and traceability.
• Examine assigned vehicles to determine whether additional safety or service work is required or recommended, and clearly report findings.
• Inform the shop foreman promptly when additional work is needed, when outlined work is not necessary, or when repairs cannot be completed within the promised time frame.
• Document all work performed and recommended services on the work order in a clear, thorough, and accurate manner.
• Road test vehicles when required to verify the effectiveness of repairs, or coordinate with the shop foreman to complete road tests.
• Stay current with manufacturer technical bulletins and recall information, and apply updated procedures and best practices to repair work.
• Supervise the work of other technicians, providing guidance, mentorship, and training on maintenance processes and protocols.
• Drive maintenance programs independently, including planning, executing, and monitoring service activities at customer sites.
• Maintain accountability for all company-owned tools, equipment, and manuals, returning them to the proper place in the same condition as received.
• Travel frequently to customer locations, including Michigan, Ohio, and California, to perform field service work and support maintenance programs.
• Work directly with customers in a professional and presentable manner, building trust and ensuring they feel confident in the service provided.

• At least 2 years of hands-on Electric Vehicle (EV) experience, including maintenance and repair of hybrid and electric vehicles.
• A minimum of 5 years of experience as an automotive mechanic or technician, working on a variety of vehicle types.
• Master-level automotive technician expertise with deep knowledge of vehicle systems, diagnostics, and repair procedures.
• Electric Vehicle certification from ASE or an original equipment manufacturer (OEM).
• Possession of at least 4 ASE certifications, with the ability and willingness to obtain the remaining certifications within 1 year.
• Strong electrical and mechanical skills, including the ability to read and interpret schematics and use diagnostic equipment effectively.
• Proven troubleshooting abilities to identify root causes of complex vehicle issues and determine appropriate repair solutions.
• Experience supervising, guiding, and training newer technicians on maintenance processes, protocols, and best practices.
• Ability to work independently and drive a maintenance program alone, including planning, execution, and follow-through.
• Customer-facing skills, including professional communication, presentable demeanor, and the ability to interact comfortably with customers.
• Willingness and ability to travel frequently, including up to 100% travel for periods of 23 months and ongoing travel at approximately 50%.
• Ability to respond to short-notice travel requirements, including being ready to fly within 48 hours.
• Residence in Arizona, based near Chandler to access the training center and support local operations.

• Experience performing assembly, repair, and maintenance work on electric vehicles and hybrid vehicles.
• Familiarity with EV-specific systems, components, and safety procedures.
• Background in developing or supporting structured maintenance programs in the field.
• Comfort using a range of automotive tools, diagnostic equipment, and technical manuals.
• Strong organizational skills to manage documentation, parts tagging, and work order completion.
• Ability to mentor and coach technicians with varying levels of experience.
• Adaptability to changing schedules, travel demands, and diverse customer environments.

You join a culture that values technical excellence, continuous learning, and professional growth. The role offers significant variety through field-based work, exposure to advanced electric vehicle technologies, and the opportunity to shape maintenance programs and mentor other technicians. You benefit from a dynamic environment that encourages independence, recognizes expertise, and provides the chance to build strong customer relationships while expanding your skills in a rapidly evolving automotive sector.

This role is primarily field-based with frequent travel to customer sites in multiple states, including Michigan, Ohio, and California, as well as regular access to a training center in the Chandler, Arizona area. You work in professional automotive service and workshop environments that use modern diagnostic equipment, technical manuals, and a full range of electrical and mechanical tools. The position involves periods of intensive travel, sometimes up to 100% for 23 months, and ongoing travel around 50%, with occasional short-notice flights within 48 hours. You collaborate with shop teams, parts departments, and technical staff while maintaining a professional, presentable appearance suitable for direct customer interaction in both shop and customer-facing settings.

This is a Contract position based out of Chandler, AZ.

The pay range for this position is $42.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Chandler, AZ.

This position is anticipated to close on Nov 10, 2026.

This is a fully onsite position in Chandler,AZ.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.