TSC Technician Sr

TSC Technician Sr

Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world's leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

Brief Role Description This position is Career Level 18S, located in Auburn Hills, MI, with a Role Classification of Fully Onsite. Role Summary The Technical Service Center evaluates, repairs, and maintains Volkswagen Group of America brand vehicles, customer vehicles, and company buy-back vehicles as required. Additionally, it develops and documents repair procedures, validates diagnostics, repair information, and services pre-production vehicles, often with limited information. This position also works closely with Product Support and Regulatory teams to evaluate and/or develop field-ready service processes.

Role Responsibilities Repair, test, maintain, and update VW/Audi vehicles to the latest technical level Repair vehicles when Dealer personnel, internal organizations, field technical support and other corporate locations are not able to execute repairs. Communicate problems and solutions to VWGoA/VW-AG Quality departments utilizing department specific documentation Test vehicles under varying conditions to determine and document cause of condition Evaluate and repair company buy-back vehicles Verify customer complaints in the actual field environment Provide cross functional assistance to other groups within AoA, VWoA, Audi/VW AG, vendors and associations Evaluate new diagnostic systems and procedures; verify GFF and service publications Perform, evaluate and develop repairs according to newly developed repair information Provide recommendations to internal departments for modifications to repair procedures (product support, quality teams) Support QTM's and TFM's as needed via phone or remotely Evaluate buy-back vehicles for emissions, drivability, and ineffective repair procedures Accurate and timely analysis of failure mode in coordination with Product Support or applicable vehicle factory liaisons Support dealer repairs/technical product investigations onsite at dealerships Test, validate and document field fixes (Bespoke repairs) Attend and support dealership and corporate focus groups Provide onsite vehicle launch support Manage all service parts and labor data with in DMS system Prioritize and plan testing procedure sequence Provide technical input to Product Planning, Technical Training, Product Support, and Academy Support APRO, IAV, OBD, and other test teams as required Build and/or support concept vehicles (Accessories, Product Planning, etc.) Develop and manufacture test fixtures and diagnostic techniques Work with warranty activities to evaluate returned parts and processes

Qualifications Years of Experience: 7+ years' automotive diagnostic & repair experience including high voltage vehicle repair Education Required: Degree or certificate in Automotive Technology Hi-level Volkswagen Audi Technical Training ASE Master Certification Education Desired: German and/or Spanish language skills Master Technician Certification or equivalent experience Skills: Excellent analytical and conceptual thinking – using logic and reason, creative and strategic Communication skills – interpersonal, presentation and written Detail Orientation – demonstrated record of precision and integrity Integration – joining people, processes or systems High level problem solving & decision-making skills Resource management Computer savvy – Skilled in using MS software (Excel & PowerPoint) and database systems Experience with and/or working understanding of international cooperation and cultural differences Highly motivated self-starter with a high bias for action Valid Driver's License Required Skills: Extensive Volkswagen and/or Audi product and technical knowledge Extensive knowledge of Volkswagens and/or /Audi diagnostic processes Hybrid & High-Voltage battery diagnostic and repair experience Advanced level of ODIS diagnostic experience ASE technical certifications Degree or certificate in Automotive Technology Desired Skills: Master Audi and or Volkswagen training certification German language skills Work Flexibility: Position requires to be onsite full time during core business hours (7 AM – 4 PM) Ability to stand on your feet for long periods of time (4-7 hours) Ability to manually lift up to 50-65 pounds Occasion domestic travel for training and event support (<5%)

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security. This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.