District Manager

Job Description

Job Description

Captain Jay’s Fish & Chicken
Salary Range: $60,000 to $85,000 annually based on experience and performance.

Overview:
The District Manager is responsible for overseeing multiple Captain Jay’s locations within an assigned district. This role ensures consistent execution of operational standards , financial discipline , and people management at the store level. The District Manager acts as the primary coach and accountability partner for Store Managers and Assistant Managers , driving performance, compliance, and brand consistency.

This is a hands-on leadership role requiring strong operational knowledge, people leadership, and the ability to solve problems quickly in a fast-paced environment.

Key Responsibilities:

Store Operations Oversight:

• Oversee daily operations for multiple locations within the assigned district.
• Ensure consistent execution of food quality, service standards, cleanliness, and safety.
• Conduct regular store visits, audits, and operational check-ins.
• Identify operational gaps and implement corrective action plans.

Financial Performance:

• Monitor and improve sales, labor, food cost, and controllable expenses.
• Review weekly metrics and P&L summaries.
• Coach Store Managers on cost control, scheduling discipline, and inventory management.
• Support initiatives that drive profitability and reduce waste.

People Leadership and Accountability:

• Directly manage Store Managers and Assistant Managers.
• Ensure proper staffing, training, and scheduling across locations.
• Conduct performance reviews, coaching, and corrective actions.
• Develop Store Managers into strong, accountable leaders.

Training and Compliance:

• Ensure compliance with company SOPs, food safety standards, and labor laws.
• Support onboarding and training of new managers and key team members.
• Ensure stores pass health inspections and internal audits.
• Enforce company policies consistently and fairly.

Customer Experience and Brand Standards:

• Address escalated customer complaints promptly.
• Ensure a consistent guest experience across all locations.
• Uphold and protect the Captain Jay’s brand.

Reporting and Communication:

• Provide regular updates to the Director of Operations.
• Document issues, corrective actions, and follow-ups clearly.
• Serve as the communication link between stores and leadership.

Qualifications:

Required:

• 3 to 5 years of restaurant or retail management experience.
• Experience managing multiple locations or teams preferred.
• Strong understanding of daily operations, labor management, and food safety.
• Excellent leadership, communication, and organizational skills.
• Ability to travel frequently between assigned locations.

Preferred:

• Experience in QSR or fast-casual environments.
• Proven ability to turn around underperforming stores.
• Flexibility to work nights, weekends, and peak hours.

Compensation and Growth:

• Base salary: $60,000 to $85,000 annually.
• Performance incentives tied to district results.
• Clear growth path into senior operations leadership roles.

$1,000 to $5,000 sign-on bonus based on experience, availability, and performance milestones. Bonus payout structure will be outlined in the offer letter and may be tied to successful completion of onboarding and retention benchmarks.

About Captain Jay's Fish & Chicken:

Captain Jay’s was founded in 2003 by a man with a vision. Captain Jay’s is not a fast-food chain, it is a one stop shop where you can swing by and buy dinner for your family and pick up a gallon of milk or carton of eggs. It’s perfect and convenient for you! Captain Jay’s is based on the American concepts of the pursuit of happiness, hard work and integrity. Bringing together the delicious southern Cajun recipes, the crisp west coast’s freshness and quality, the swift east coast’s speed and efficiency, and the pure mid-west’s heart and amicability is what distinguishes Captain Jay’s from any other establishment. Captain Jay’s began in Detroit, Michigan, and has quickly gained recognition and popularity for the its Cajun chicken recipe, zesty fries, fresh seafood, and shrimp in addition to their home-styled sides like Mac & Cheese, and fried okra. Over the last decade, Captain Jay’s has expanded to include over twenty locations spread throughout Detroit, Grand Rapids, and Indianapolis.