Training Program Manager

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day. The Training Program Manager is an integral part of the Management Military team, assisting in building and managing programs that positively impact our business, teammates, and clients. This individual will create, design, develop, implement, and conduct learning and development programs for the Management Military Team. As the Training Program Manager, you are responsible for building scalable programs to help develop and grow our leaders and teammates at all levels in the organization through coaching, facilitation, training, and consulting to maximize leader, division, and organizational performance. This role involves managing the end-to-end development and implementation of training initiatives, ensuring the effective training of Certified Training Associates (CTAs), and overseeing the successful implementation and evaluation of the training program. The position reports directly to the Sr. Vice President, and together, this team strives to achieve The Michaels Organization’s goal of attracting, training, and retaining talent. Responsibilities Partner with Operations Leadership to identify training needs and opportunities and recommend learning solutions aligned with business needs. Utilize sound approaches for understanding leaders’ needs, developing solutions, and implementing military-wide training programs in partnership with the corporate Talent Development team. Partner with regional teams to develop and implement tools to monitor new hire onboarding and satisfaction. Evaluate program effectiveness through assessments, surveys, and feedback; measure impact of training and track program life cycles. Leverage data and insights to continuously enhance offerings to meet changing business needs. Design, build, and deliver online and instructor‑led training courses and materials, including defining learning objectives and creating content and success criteria metrics. Maintain records of learning and development activities, attendance, results of tests and assessments, and retraining requirements. Identify performance/behavior gaps, make recommendations, and provide solutions to improve business performance and develop future leaders. Work in the LMS to administer and manage associated training activities, build learning paths, assign training, track progress, mark attendance, generate and distribute reports, and partner with LMS administrator as needed. Manage, train, and certify the Training Associates (CTAs) to ensure effective knowledge transfer and program delivery. Consult with CTAs to help them implement the training program. Perform tasks in preparation for and delivery of programs and new initiatives, including scheduling training sessions, organizing IT and equipment, and managing rosters and meeting invitations. Maintain knowledge of external and internal training resources. Travel: 30-40%. Perform other duties as assigned. Qualifications Required Experience 3-5 years of experience in learning & development, instructional design and facilitation within the real estate, multi‑family, or property management industry. Experience developing and conducting training in multifamily facilities and community management operations. Privatized Military Housing Experience (Preferred). Strong project management skills with ability to handle multiple tasks and meet deadlines. Excellent communication, presentation, and interpersonal skills. Required Education/Training Bachelor’s Degree in HR, adult learning, organizational development, instructional design or related field (preferred). Required Skills And Abilities Demonstrated understanding of adult learning principles, learning styles, and experiential learning. Interpersonal Savvy. Influencing without formal authority. Exceptional planning and organizing skills. Experience facilitating classroom and virtual learning in a dynamic manner; ability to build relationships and engage quickly. Preferred experience with Storyline 360, Tango.us, Arcade or similar software. Highly proficient with Microsoft Outlook, Word, Excel, and PowerPoint. Proven ability to manage multiple projects and programs. Customer‑service oriented, self‑motivated, responsive, able to multi‑task, work independently and in teams, often under deadlines. Demonstrated flexibility, problem solving, teamwork, and change management. Preferred experience with LMS and Adobe Creative Suite (Photoshop, Premiere, Audition). Salary Range $75,000–$110,000 Annually Rewards & Benefits We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes medical, dental, vision, prescription, and other benefits, generous paid time off, a 401(k) plan with company match, and an employee scholarship program for your children. Competitive wage and comprehensive benefits. Generous paid time off. 401(k) plan with company match. Employee Scholarship Program. #J-18808-Ljbffr The Michaels Organization