General Manager

General ManagerSince its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.As a General Manager, you are the leader of all things doughnuts at our retail location! You will be responsible for all store operations, including overseeing all aspects of production, sales, and human resources. Being the shop leader, you are involved in developing a staff of professional employees, striving to obtain maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products. We are looking for leaders with a commitment to teamwork, those who have a customer-focused mindset and of course…those that LOVE doughnuts.Here's a taste of what you'll be doingYou serve as a role model for customer-first behaviors according to company standards.Building a team of customer-focused employees through coaching and performance management.Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfactionEnsure all store physical property is in good working condition.Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.Achieving business plan objectives and profitability according to store operating plan and established financial goals.Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc.Maintain a high level of store sanitation and cleanliness.Handle any customer complaints/concerns in a timely and professional manner.Your recipe for success4+ years' experience in QSR or retail environment in a management capacity required.Must be at least 21 years of age.High school or GEDAbility to work all necessary work schedules, including holidays/weekends.Effective communication skills, both written and verbalHas a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.Travel Requirements: 0-10%Must be authorized to work in the US without sponsorship.Physical demands and working conditionsThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Exposure to internal and external environmental conditionsShop – fluctuating temperatures and noise levelsExposure to known allergens including but not limited to nuts.Adherence to dress code policy applicable to roleNoise of a production and/or processing area*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.Benefits:Weekly PayCareer opportunities- we are growing!Comprehensive benefits (medical, vision, and dental insurance)Employee discount program401K planPTOCompany eventsEducation ReimbursementAdoption AssistanceLife InsuranceFSA/HSA PlansPet InsuranceLearn more at Krispy Kreme?At Krispy Kreme, we focus on:Loving People:Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.Loving Communities:At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.Loving Planet:We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.We are working on reducing food waste through donation efforts, animal feed, and composting programs.Krispy Kreme is an Equal Opportunity Employer:At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.About Krispy KremeHeadquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet.