Warehouse Planner

Job Description Our Incora Story is really taking off - we’d love you to join us for the journey. Responsibilities Maintain clear and accurate records of incoming communications and order initiations. Initiate the order process and research, clarify, or provide order information as needed to resolve any issues. Maintain up-to-date knowledge of customer requirements, products, and distribution methods and timing. Build and maintain positive working relationships with all inter-departmental personnel. Provide excellent customer service by fast and accurate processing of requests from internal and external customers. Respond promptly and professionally to customer inquiries regarding order information, status, product availability, and the plan of action approved by management. Prioritize orders based on urgency, product specifications, and shipping/delivery requirements. Communicate initial order information, changes, and updates to all parties to ensure smooth processing and on-time delivery. Investigate and attempt to resolve customer issues in line with company policies, procedures, and work instructions. Document, organize, and maintain records of incoming sales orders and follow-up communications. Submit all reports and required forms correctly and on time to internal and external stakeholders. Ensure optimal performance of planning and expediting teams by recommending and implementing actions to improve productivity, effectiveness, and reduce costs. Attend scheduled or impromptu department, company-sponsored meetings, and training as required. Qualifications High School Diploma or GED required. Minimum of two years of experience in warehousing, supply chain, distribution, order processing, and/or shipping. Passionate about Incora values and exceeding customer expectations. Demonstrated courage: take ownership for issues and problems. Demonstrated collaboration: share knowledge and experience with others. Demonstrated commitment: ensure internal and external customer expectations are met in a timely manner. Demonstrated community: value the world and those who share it. Benefits Competitive salary and benefits package. Work in a first-class brand-new environment. Eligibility for incentive programs. Eight paid holidays plus two floating holidays. FlexTime policy for full-time exempt employees. Eighty hours of exempt sick time. Two weeks paid parental leave. Generous discount portal available to employees. Group life insurance at one-time salary, short-term disability, and long-term disability. 401(k) plan with company match. We are an Equal Employment Opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr