Senior Technical Program Manager

Senior Technical Program Manager (Sr. TPM) – Global Technology Operations (GTO) We are seeking an experienced Senior Technical Program Manager to lead the strategy, design, and implementation of collaboration and productivity services that enable the Foundation’s mission. This Seattle-based position requires on-site presence at least 50% of the time and international travel. What You’ll Do Global Collaboration Experience Strategy. Provide oversight of the end-to-end AV-enabled collaboration experience across countries, offices, meeting & event spaces, and functional areas. Identify gaps and partner across operation teams to improve quality, usability, accessibility, reliability, and security consistency. Own Service Roadmap, Standards, and Lifecycle Planning. Define, evolve, and lead the AV service strategy to support high-quality onsite, hybrid, virtual, and event experiences across the organization. Run lifecycle plans, refresh strategies, technology standards, and investment recommendations that balance business priorities, staff needs, regional requirements, equitable access, and operational sustainability. Manage Programs, Budgets, Resources, and Vendors. Lead the planning and delivery of AV and collaboration technology programs, including upgrades, service improvements, and large-scale refresh initiatives. Handle budgets, timelines, project plans, prioritization, risks, dependencies, and resource allocation across multiple concurrent workstreams. Coordinate with external vendors and internal partners to support delivery, service quality, roadmap execution, major incidents, lifecycle planning, and continuous improvement. Oversee AV Technology Governance and Optimization. Provide strategic oversight for the Foundation’s AV technology ecosystem, including conferencing platforms, room systems, event production tools, Microsoft Teams Rooms, and other collaboration technologies. Drive governance, standardization, and optimization to ensure a consistent, scalable, secure, and high-quality global experience. Engage Executives and Cross-Functional Stakeholders. Serve as a trusted connection point between business needs and technical delivery across AV engineering, IT, facilities, space planning, communications, events, regional offices, leadership teams, and external vendors. Develop strategy materials, roadmap updates, and project updates that clearly articulate priorities, progress, risks, trade-offs, and required decisions. Enable Adoption, Change Management, and Continuous Improvement. Develop change-management and adoption plans that enable consistent, high-quality use of AV and collaboration technologies. Monitor service health, staff feedback, incident trends, recurring issues, adoption patterns, and collaborator input to find opportunities for improvement. Lead or support problem management and major incident coordination for AV and collaboration services. Stay Informed on Emerging Trends. Keep informed on workplace technology, AV, hybrid collaboration, event delivery, AI-enabled collaboration trends and bring forward practical recommendations that improve the Foundation’s collaboration experience. Your Experience Bachelor’s degree with 5+ years of proven experience in technical program management, project management, service management, workplace technology, AV, or IT. Experience leading cross-functional programs across operations and engineering teams. Solid understanding of enterprise AV and collaboration technologies, including room systems, hybrid meeting environments, conferencing platforms, Microsoft Teams, and related collaboration tools. Experience running program budgets, timelines, scope, risks, dependencies, prioritization, resource planning, and delivery across multiple concurrent workstreams. Strong communication and presentation skills, including the ability to create executive-ready materials and translate technical concepts for technical and non-technical audiences. Ability to navigate ambiguity, influence without authority, build consensus, and establish trust across diverse stakeholder groups. Experience delivering staff-centered solutions and improving service quality, adoption, usability, reliability, and operational excellence. Ability to travel internationally as needed to support global experience, stakeholder alignment, and consistent collaboration standards. Preferred: Supporting event production, large-scale meetings, executive-facing environments, global technology standards, AI-enabled collaboration capabilities, agile delivery, change management, or continuous improvement practices. Must have unrestricted work authorization in the country where this position is located. The Foundation does not provide immigration-related sponsorship for this role. Salary range: $190,100 to $294,700 USD (Seattle and Washington D.C. ranges: $209,100 to $324,100 USD). New hires typically receive salaries between the range minimum and the midpoint, depending on the candidate’s experience and skills. Hiring Requirements Employment will be contingent upon successful completion of a background check. Inclusion Statement We are dedicated to the belief that all lives have equal value. All applicants and employees are guaranteed equal opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, and prior protected activity. #J-18808-Ljbffr Bill & Melinda Gates Foundation