Human Resources Generalist

Join The Pack At Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we're stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

What You'll Do:

The Human Resources Generalist is responsible for coordinating the implementation of people-related services, policies, and programs and assisting and advising company leadership, as well as developing processes and metrics that support the achievement of Pet Food Experts' (PFX) business goals. This role is a combination of administrative and strategic HR support for the assigned Distribution Centers located within the United States.

The HRG will serve as the employee relations expert for distribution center teams, providing support and guidance on workplace concerns, coaching, conflict resolution, investigations, and disciplinary actions.

• Lead human resources practices and objectives which provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity, standards, goal attainment, recruitment and ongoing development of a superior workforce
• Participate in developing, recommending, implementing, communicating and upholding personnel policies and procedures
• Ensure policies are reviewed, amended and communicated to employees in a timely manner, as needed, based on changes to legislation and/or internal processes and practices and environment
• Provide consultation, facilitation and resolution strategies for workplace issues by assisting in communications between employees and Distribution Center management, corrective action and planning, disciplinary actions, and explanation and clarification of PFX policies and procedures
• Investigate and resolve employee grievances and transgressions
• Ensure compliance with all federal, state and local employment laws (e.g. ADA, ACA, FLSA, Title VII, FMLA, ERISA, DOL, OSHA)
• Work closely with DC leadership/Office Managers and vendors on Workers' Compensation claims, acting as a liaison between management, claims adjusters and injured employee; follow claim progress including diagnosis, prognosis and return to work efforts, assist with resolutions in workers' compensation-related issues or disputes and legal/litigation activities
• Work closely with DC leaders/Office Managers and vendors on ADA cases, acting as a liaison between management, healthcare provider(s) and employee including interactive process and reasonable accommodation requests
• Investigate issues including, but not limited to: harassment, discrimination, working conditions, disciplinary action, employee and applicant appeals and grievances
• Evaluate reports, decisions and results of department initiatives in relation to established goals
• Participate in administrative staff meetings and attend other meetings, such as Workforce Planning, senior management meetings and panel interviews, as necessary
• Play a key role in a range of HR related projects with a focus on talent-related initiatives (recruiting, training, engagement, etc.)
• Support Human Resources needs across the PFX network when requested.
• Travel, up to 15%, to Pet Food Experts distribution centers region-wide may be required

What We're Looking For:

• Bachelor's degree preferred (HR degree, a plus)
• SHRM Certification a plus
• Minimum 3 years of HR experience with a strong focus on employee relations, especially in a warehouse or distribution center environment.
• Experience working with HRIS system preferred, Paylocity a plus
• Proven working experience as HR support in a distribution/manufacturing environment
• In-depth knowledge and interpretation of HR best practices
• Show confidence with independent decision making
• Understand, interpret, and apply company and departmental policies and procedures
• Ability to work effectively with multiple levels of management and work both independently with minimal supervision, as well as collaboratively in a team environment
• Exhibit an outgoing, people-oriented, helpful and positive attitude with a customer-centric approach to working with internal and external stakeholders

Why You'll Love Working Here:

Pet People, First and Always: We're a company built on relationships—both with our team and the independent pet community we serve.

• An Industry on the Move: With our recent expansion, we're more connected than ever, creating career growth opportunities at every level.
• Culture of Care: From employee wellness to professional development, we invest in YOU.
• Fun & Furry Perks: Think company events, supportive colleagues, and a community that actually cares.

Travel may be required

Bilingual preferred

Benefits and Perks of Being Part of the PFX Pack!

• Competitive Pay – Because your hard work should be rewarded!
• Comprehensive Health Benefits – Medical, dental, and vision to keep you feeling your best.
• Retirement Savings with Employer Match – Helping you invest in your future.
• Flexible Time Off – Unlimited days to recharge, adventure, or just enjoy some quality time with your pet!
• Paid Parental Leave – Support for growing families (two-legged and four-legged!).
• Company-Paid Life & Disability Insurance – We've got your back, no matter what.
• Health & Dependent Care FSAs – Because budgeting for wellness should be easy.
• Pet Perks & Discounts – Exclusive savings on the best pet products!
• Extra Voluntary Benefits – Convenient options for additional coverage, deducted straight from payroll.
• Employee Assistance Program (EAP) – Mental health, financial wellness, and more—because life happens.
• Eligible for a target annual incentive of 7.5% through the Management Incentive Plan (MIP). Payout is based on company performance and achievement of established financial and business objectives.

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check