Branch Administrator

A Branch Administrator plays an important role in the organization by performing tasks related to the branch’s administrative functions. All employees are expected to carry out the company’s Purpose and Core Values.

As a Branch Administrator you must be able to perform the following essential functions of the job:

1. Perform general clerical duties and office support, including data entry, scanning, emailing, photocopying, faxing, mail distribution, and filing.
2. Assist Branch Manager and Operations Managers to support the smooth operation of the branch. Create purchase orders, receive inventory, and assist in ordering materials.
3. Maintain office supplies inventory by checking stock, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
4. Coordinate events, meetings, and conferences with cross-functional departments; prepare agendas and set up meeting facilities as needed.
5. Communicate with employees in support of our core value of employee centric. Answer questions, provide direction to internal resources, and support the needs of branch personnel.
6. Help ensure a positive customer experience by tracking and performing follow-up calls for all internal and external generated issues and service requests.

1. Welcome visitors by greeting them, making sure they are comfortable, and directing them to the appropriate party.

1. Answer incoming calls and provide responsive and courteous service to callers by providing information or routing them to the appropriate party as needed.

1. Maintain uniform and PPE inventory. Distribute to employees with appropriate tracking and documentation.

1. Collect, sort, and correctly distribute incoming mail and packages.
2. Assist in the preparation and delivery of mailings as needed.
3. Maintain a tidy and comfortable office space by picking up waste, watering plants, tidying the kitchen area, refreshing magazines, etc.
4. Partner with IT helpdesk and assist in the troubleshooting of basic office technology issues.
5. Assist walk-in job applicants by informing them how to apply on the employment website.
6. Assist the Human Resources staff as needed.
7. Maintain training records and follow-up to ensure training completion.
8. Actively participate, coordinate and assist in employee recognition programs and events.
9. Follow all company policies and procedures, including proper handling of confidential and private information.
10. Perform any other duties as assigned.

JOB SKILLS AND PERSONAL CHARACTERISTICS

• Strong written and oral communication skills
• Self-motivated, proactive, results-oriented professional with an ability to work with minimum direction
• Strong customer service skills
• A positive attitude and a knack for working in a cooperative team environment
• Organized with strong attention to detail
• Excellent interpersonal skills

POSITION REQUIREMENTS

Must be able to pass a drug test

High school diploma or equivalent

1+ years of administrative experience

Strong computer skills in the Microsoft Suite and the ability to quickly learn new software programs. Previous experience with Aspire preferred.

Ability to type 60+ WPM

General knowledge of the landscape industry is preferred

WORK CONDITIONS

Employees in this position should expect to work in a typical office environment including sitting or standing for long periods of time. Candidates will perform basic office functions such as typing, scanning, faxing, or staring at a screen, for extended periods of time.