Systems Analyst

Position Overview

Responsible for a variety of information technology solutions for the Montgomery County Clerk of Courts organization. Engages in the maintenance of existing software solutions and automated back-end business processes. Modifies and enhances existing software solutions and automated back-end business processes to improve their efficiency and effectiveness. Identifies business process requirements through collaboration with subject matter experts and develops software application solutions to optimize operational efficiency within the organization. Provides end-user support for both in-house and commercial off-the-shelf software solutions. This position reports to the Director of Information Services.

Summary of Job Duties

• Maintain in-house or commercial off-the-shelf software solutions to handle specific jobs; conduct testing of programs and software applications to guarantee they produce the desired information. • Develop comprehensive documentation of new or existing software solutions. • Work with Software Development Team to correct in-house software solution errors by making appropriate changes and rechecking the system to ensure that the desired results are produced. • Maintain web sites using authoring or scripting languages, content creation tools, management tools, and digital media. • Consult with users to define and resolve problems using software solutions. • Oversee the performance of in-house and commercial off-the-shelf software solutions; work with other Information Technology staff to coordinate and perform maintenance of software systems. • Assist with training users in the proper use of computer software solutions or hardware. • Develop custom reports using business intelligence applications and relational database queries. • Develop custom documents using image editing and digital publishing software along with other content creation tools. • Ensure compliance with laws, policies, and organizational values. • Communicate and collaborate with diverse individuals from technical and non-technical backgrounds. • Other duties as assigned.

Minimum Qualifications and Requirements

• Knowledge of computer hardware and software. • Skilled in C# (.NET Framework) programming language and/or other web-based programming languages and technologies. • Ability to formulate and write meaningful software documentation. • Experience in managing, coordinating, and implementing projects. • Knowledge of databases, system security and troubleshooting. • Knowledge of principles and processes of providing customer service. • Skilled in communicating effectively with Clerk of Courts staff, Judicial staff, County Data Processing and Third-Party Vendors. • Ability to make and implement decisions based on data analysis. • Ability to maintain effectiveness when shifting back and forth between two or more activities or sources of information. • Ability to develop creative solutions to problems.

All Montgomery County employees become members of the Ohio Public Employees Retirement System and have access to deferred compensation programs. Benefits may vary for full-time, part-time, intermittent, and seasonal employees and/or due to union affiliation. The list below demonstrates the benefits that may be available to employees according to employment status and is subject to change. Full-Time Employees (40 hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid vacation, paid personal leave days, sick leave, holiday pay, tuition reimbursement, and access to dental, vision, short-term disability, accident & critical care benefits. Part-Time Employees (Benefits Eligible) (scheduled 21+ hours per week): Health insurance with HSA match, wellness program and incentives, life insurance, paid personal leave days, sick leave, holiday pay for hours scheduled to work on holidays, and access to dental, vision, short-term disability, accident & critical care benefits. Part-time Employees (Non-Benefits Eligible) (20 hours or less per week): Benefits include Long Term Sick Leave Accrual, Paid Personal Leave, and holiday pay for hours scheduled to work on holidays. Seasonal Employees: Benefits include Sick Leave accrued at 4.6 hours for every eighty 80 hours in active pay status. Seasonal employees scheduled to work 40 hours during their period of employment will accrue vacation in the same manner as regular full-time employees and can use their vacation after completion of twenty-six (26) bi-weekly pay periods in active pay status. Part-time Seasonal employees (scheduled to work less than 40 hours) do not accrue vacation. Intermittent and Temporary Employees: Long-Term Sick Leave accrual is based on hours worked. Benefit information can be found on the Montgomery County Benefits website at: