Credit Operations Manager

$77.39k - $127.14k

Full-time

WSFS Bank

Job Description
NewLane Finance is a commercial equipment finance company, serving small and mid-size business nationwide. Our mantra is "Business Lending Done Right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience and customer service. Our products and services are offered to the business community primarily through financing programs with equipment manufacturers, distributors, and dealers. NewLane Finance is powered by WSFS Bank, a $15B financial organization.
NewLane Finance is seeking a manager to proactively manage an engaging operational team whose goals are in line with NewLane's values and service standards. The qualified candidate will assist with the implementation of NewLane's strategic and busines plan, particularly with respect to the development and build out of the documentation, funding and contract closing strategy. This individual will manage the day to day activity of the Finance Coordinators.
Our Values:
Integrity
Passion
Teamwork
Commitment to Excellence
Inclusion
Essential Duties and Responsibilities:
Lead, coach, and develop the Finance Coordinator team, providing ongoing mentorship, performance management, and guidance to ensure exceptional customer service, operational efficiency, and consistent execution of departmental objectives.
Oversee the day-to-day activities of the Finance Coordinators and credit operations function, including customer welcome calls, preparation and distribution of finance agreements, collection of required documentation, and facilitation of a seamless documentation, booking, and funding process.
Partner with senior management to identify, develop, and implement process improvements across documentation, booking, funding, and servicing workflows to enhance efficiency, accuracy, and customer experience.
Collaborate closely with Sales, Credit, Operations, and Technology teams to streamline processes, improve communication, and support organizational goals.
Drive effective utilization of technology solutions and automation tools to optimize operational workflows, increase productivity, and improve scalability across the funding and servicing lifecycle.
Ensure Finance Coordinators provide timely and accurate transaction status updates to internal Business Development Representatives, equipment vendors, dealers, brokers, and customers throughout the funding process.
Serve as an escalation point for customers, Business Development Representatives, dealers, vendors, and brokers, assisting with complex transaction requirements, documentation stipulations, pricing inquiries, and contract terms and conditions to facilitate successful closings.
Ensure all finance agreements, funding packages, and supporting documentation are processed in accordance with company policies, procedures, regulatory requirements, and risk management guidelines.
Monitor operational quality, identify process gaps, and implement corrective actions to improve accuracy, compliance, turnaround times, and overall service delivery.
Identify and escalate suspected fraud, documentation discrepancies, and operational risks to management while partnering with internal stakeholders to resolve issues promptly.
Work closely with the Technology team to evaluate, implement, and enhance systems, reporting capabilities, and workflow solutions that support continued growth and operational excellence.
Establish and monitor key performance indicators (KPIs) for documentation, booking, funding, customer service, and team productivity to ensure achievement of business objectives and service level standards.
Qualifications & Experience
Bachelor's degree in Business, Finance, Accounting, or a related field preferred; equivalent experience will be considered.
Minimum of five years of experience in loan processing, documentation review, equipment finance, banking operations, or a related operational support function.
Experience reviewing finance agreements, contract documentation, and funding packages preferred.
Strong interpersonal and relationship-building skills, with the ability to effectively collaborate with customers, vendors, brokers, and internal stakeholders.
Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Demonstrated ability to manage multiple priorities and deadlines in a fast-paced, high-volume, sales-driven environment.
Proven ability to work independently, exercise sound judgment, and maintain a high level of accuracy with minimal supervision.
Strong customer service orientation with a professional and consultative approach to managing business-to-business (B2B) relationships.
Excellent organizational, analytical, and problem-solving skills, with exceptional attention to detail.
Effective verbal and written communication skills, with the ability to clearly convey information and build credibility with internal and external partners.
The successful candidate will receive competitive compensation, excellent benefits including Health, Dental, Vision, 401k) with match, flexible spending, Life Insurance, Short Term and Long-Term Disability Insurance, generous PTO, and much more...
NewLane Finance is shaping the future of business finance, and we're looking for talented, committed individuals to join our company as we continue to grow our team. We work hard to find the best people, invest in their professional development and encourage "thinking outside the box". Ultimately, it is our people which will create our success...by helping our customers grow and succeed
NewLane Finance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information .
NewLane Finance will not be able to provide Relocation or Sponsorship
Salary Range:
$77,390.00 - $127,139.75
Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.
In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit
WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at View email address on us.fitly.work.
WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Credit Operations Manager in Philadelphia, PA vacancy

Operations Manager - Nationwide Relocation Program
$70k - $100k
...Operations Manager - Training & Relocation Program | Starting at $70K, Up to $100K After Placement Are you a strong leader looking for a high-growth opportunity with built-in advancement? Managed Labor Solutions (MLS), a nationwide leading provider of rental car...
Suggested
Local area
Relocation
Relocation package
Managed Labor Solutions
Philadelphia, PA
4 days ago
Operations Manager
...as our employees. OVERVIEW: We are a leading provider of full-service staffing and management programs for the K-12 educational market. We are currently seeking an Operations Support Specialist to provide additional support to our Operations team within assigned region...
Suggested
Permanent employment
Work at office
Local area
Flexible hours
ESS
Cherry Hill, NJ
1 day ago
Operations Manager
...Job Title Home Medical Operations Manager Job Description The Home Medical Operations Manager is responsible for the management and supervision of warehouse and medical service drivers/technicians; warehouse operations; and equipment orders. Coordinates and participates...
Suggested
Work experience placement
Work at office
Work from home
Flexible hours
Night shift
Weekend work
Day shift
Weekday work
VITAS Healthcare
Sharon Hill, PA
1 day ago
Head of Operations & Business Management
$91k - $136.5k
...Description External job description Our WW Operations network delivers millions of packages and smiles to Amazon customers every... ...focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried...
Suggested
Hourly pay
Flexible hours
Shift work
Night shift
Amazon
Conshohocken, PA
2 days ago
Firm Operations Manager
$300 per month
...Administrative Professional to lead internal administration and workflow systems. They are looking for a key operational leader to oversee business management, project scheduling, resource allocation, and technological integration. The successful candidate will be directly...
Suggested
Casual work
Immediate start
Gateway Search Associates Inc
Blue Bell, PA
13 hours ago
Head of Operations Management (m/w/d)
$19 - $29 per hour
...Operations Manager We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves...
Hourly pay
Full time
Temporary work
Local area
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Early shift
CVS Health
Philadelphia, PA
3 days ago
Head of Operations & Business Management
...About the job Firm Operations Manager Location: Lower Gwynedd / Ambler Area, PA (Montgomery County - On-Site) Industry: Accounting / Tax Services / Financial Services Experience Level: Mid-Level (Associate / Operations Specialist) Job Function: Operations...
Full time
Work at office
Relocation
Calqulate
Ambler, PA
4 days ago
Head of Operations **URGENT**
...Facilities Operations Manager The Facilities Operations Manager is responsible for the safe, efficient, and cost-effective operation of facility services within an assigned client account. This position provides leadership and oversight for day-to-day facilities operations...
Contract work
For contractors
For subcontractor
Work at office
Immediate start
Weekend work
ABM Industries
Philadelphia, PA
2 days ago
74D Chemical Operations Specialist
...Job Description Join the frontlines to protect against some of the world's most powerful threats. As a Chemical Operations Specialist for the Army National Guard, you will support the country during natural disaster relief efforts and safeguard the nation from chemical...
Part time
Weekend work
National Guard
Philadelphia, PA
1 day ago
Operation Specialist
...The employee in this classification shall report to the Program Manager. The employee is part of the Treatment Team of the facility.... ...contraband searches of the entire facility in compliance with operational policies and procedures. 28. Conduct random searches of clients...
Hourly pay
Work experience placement
Volunteers of America Delaware Valley
Camden, NJ
3 days ago
Operations Associate - Part Time
$19.8 - $22.9 per hour
...Time Position Type: Regular Your Role at Sephora: As an Operations Associate , you’ll be the backbone of the store—ensuring... ...that support an exceptional client experience. From inventory management to visual merchandising, your attention to detail and proactive...
Hourly pay
Full time
Part time
Flexible hours
Shift work
Night shift
Weekend work
Sephora
Willow Grove, PA
12 hours ago
Marketing Operations & Program Manager
$127.5k - $145k
...This is a hybrid role by design. Half the job is marketing operations: the systems, processes, and infrastructure that let the team... ...reporting, workflow design). The other half is program/project management: building project plans, running cross-functional standups, tracking...
Remote work
Flexible hours
Syndio
Philadelphia, PA
14 days ago
Center Operations Specialist
...Center Operations Specialist The Center Operations Specialist position is responsible for... ...for service members. This position also manages and delivers, and may assist in... ...including but not limited to security, credit and/or background screening, SOFA status...
Work experience placement
Work at office
Local area
Shift work
USO
Philadelphia, PA
11 hours ago
Head of Operations **URGENT**
...Job Description Job Description Description: City Fitness is looking for an Operations Manager who can execute strategy, lead a team, and manage the day-to-day without skipping a beat! This is a front-facing leadership role, that services both staff and members....
Full time
Temporary work
Second job
Work at office
Immediate start
Monday to Friday
Weekend work
Join our Pennsylvania Team
Philadelphia, PA
more than 2 months ago
Assistant Operations Manager
$40k - $50k
...Type Full-time Description City Fitness is looking for highly motivated and responsible Assistant Manager to support the day to day operations at a single location. This is a leadership role that supports both staff and member facing matters, providing a...
Full time
Temporary work
Work experience placement
Second job
Work at office
Weekend work
Afternoon shift
City Fitness Management, INC
Philadelphia, PA
4 days ago
Operations Specialist
...shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Operations Specialist, you make sure that products flow smoothly through the store by maintaining product availability for customers,...
Local area
Relocation
Night shift
Apple
Cherry Hill, NJ
3 days ago
Security Operations Shift Lead
...Responsibilities: - Provide advanced support for cybersecurity operations, executing complex containment, remediation, and risk... ...platforms, and network environments. - Support vulnerability management and compliance activities, including remediation coordination...
Minimum wage
Contract work
Temporary work
Work experience placement
Remote work
Shift work
MAXIMUS
Philadelphia, PA
23 hours ago
Store Operations Consultant Part-Time
...Store Operations Consultant Part-Time Are you a positive, upbeat, passionate, ambitious, and determined? One that thrives in a rapidly... ...to the success of your store's sales goals set by the Store Manager. Represent the store in a positive manner while providing excellent...
Part time
Flexible hours
Victra - Verizon Wireless Premium Retailer
Philadelphia, PA
23 hours ago
Head of Operations Management (m/w/d)
$55k - $65k
...to give back to their communities. ABOUT THE ROLE The Operations Manager is responsible for Chapter duties related to office... ...alienage or citizenship status, arrest or conviction record, credit history, salary history, caregiver status, sexual orientation...
Work at office
Local area
Flexible hours
After-School All-Stars
Philadelphia, PA
a month ago
Operations Manager
$60k - $120k
...Water & Bath in South Jersey is looking for a full-time Product Manager who's hands-on, steady, and ready to guide our installation... ...if this sounds appealing! WHAT WILL YOU DO EVERY DAY AS AN OPERATIONS MANAGER? In this management position, you start each day supporting...
Full time
Monday to Friday
Calm Water and Bath
Cherry Hill, NJ
2 days ago
Firm Operations Manager
...Firm Operations Manager Skills: Preferred Experience · Experience managing workflow in a CPA firm or tax preparation environment. · Experience with tax season deadline management. · Experience supervising administrative or professional staff. · Experience with client...
Full time
Seasonal work
Work at office
Relocation package
MetaOption, LLC
Ambler, PA
27 days ago
Head of Operations & Business Management
...Job Description Job Description Operations Manager – Food Distribution On-Site | Full-Time | Leadership Role | Philadelphia, PA 19137 Lead the Operation. Develop the Team. Drive Results. We are looking for an experienced Operations Manager to lead daily warehouse...
Full time
Local area
Honor Foods
Philadelphia, PA
14 days ago
Operations Manager
...Location: Moorestown, NJ 08057 Date Posted: 09/01/2026 Category: Center Based Education: Bachelors Degree Title: Operations Manage Location: Moorestown, NJ Join an established - and growing - organization as Kaleidoscope ABA looks for its newest addition...
Weekly pay
Full time
Contract work
Temporary work
Work experience placement
Work at office
Kaleidoscope ABA Therapy Services
Moorestown, NJ
16 days ago
Operations Specialist
$30k
...Operations Specialist Operations Specialist Posted: PA, Philadelphia - Legend Senior Living Philadelphia, PA 19122 Description... ...experience with Microsoft Office and Outlook Required: Ability to manage multiple priorities and responsibilities To learn more...
Interim role
Work at office
Local area
Weekend work
Afternoon shift
Legend Senior Living
Philadelphia, PA
4 days ago
Operations Manager
...proper contract agency and Company policy orientation/training for operations monitors on a continuing basis. · Effectively communicate to... ...as assigned by the Director of Operations/Sr. Operations Manager. Required Knowledge, Abilities, and Experience: Knowledge...
Full time
Contract work
Shift work
Kintock Group
Philadelphia, PA
more than 2 months ago
Housekeeping Operations Manager
$55k - $65k
...Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at Job Summary Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the...
Contract work
Local area
Remote work
Flexible hours
Compass Group
Camden, NJ
1 day ago
Pathways Operations Manager Intern - Summer 2027
$135k - $162k
...Description Join Amazon's Pathways Operations internship and tackle real-world operational challenges at one of our dynamic facilities... ...split your time between hands-on operations exposure — shadowing managers, leading gemba walks, and participating in business reviews —...
Full time
Summer work
Internship
Summer internship
Immediate start
Amazon
Philadelphia, PA
23 hours ago
Sr Marketing Operations Coordinator
$34.08 - $48.74 per hour
...Marketing Operations Senior Coordinator The Marketing Operations Senior Coordinator plays... ...collaborate closely with the Senior Manager of Marketing Operations to execute tactically... ...email schedules, requesting CLE credits, attending webinars, and keeping stakeholders...
Hourly pay
Work at office
Remote work
Relocation
Visa sponsorship
Relocation package
DLA Piper
Philadelphia, PA
4 days ago
Head of Sales & Business Operations
$99k - $232k
...The Opportunity As a Sales Operations Manager, you will play a pivotal role in our Customer Consulting practice, focusing on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and provide guidance to enhance...
H1b
PwC
Philadelphia, PA
1 day ago
Supply Chain Operations Specialist III
$22.69 - $28.37 per hour
...hr- 28.37/hr YOUR ROLE Are you known for exceptional operational support in the supply chain environment? Are you passionate... ...with internal and external customers, assist with account management such as maintaining customer profiles, details and service...
Contract work
Temporary work
Work at office
Flexible hours
CMA CGM
Philadelphia, PA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Credit Operations Manager. Be the first to apply!