Customer Services Representative I

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Services Representative I 30+ days ago Requisition ID: 1482 Salary Range: $18.91 To $22.00 Hourly Position Summary: Serves UHA’s customers by offering information about eligibility, benefits, and provider services. The position answers inquiries, resolves issues, fulfills requests, and maintains accurate call record documentation. Provide excellent customer service for UHA customers utilizing in-depth knowledge of company products and programs. Service members and providers who contact UHA’s call center regarding eligibility, benefits, and provider services Relieve Receptionist for breaks and lunch by performing the primary functions and duties of the Receptionist Consistently be at work and on time; adhere to schedule, including returning from breaks and lunch in a timely manner Perform other related duties as required or assigned by the Customer Services Supervisors or Customer Services Manager This position prohibits any activity that requires interpretation of clinical information to customers, including the choosing of a set of criteria to use for handling a request for healthcare services or treatment Required Education and Experience High school diploma or equivalent Minimum six (6) months of work experience in customer service Computer skills including ability to maneuver between multiple programs, working knowledge of Microsoft Windows and Microsoft Excel, and proficient keyboarding skills Exceptional listening, verbal, and written communication skills Preferred and Advanced Qualifications Recent work experience in the healthcare industry This position is a work from office only (onsite) Must be a Hawaii resident Competitive compensation & excellent benefits offered #J-18808-Ljbffr University-Health-Alliance