Job Posting Call Center / Customer Service Representative

Overview

Steve's Plumbing & A/C Service is on the lookout for an experienced Customer Service Representative to join our team!

Join a trusted and local plumbing and HVAC service provider in the state of Hawaii, proudly serving Maui, Oahu, Big Island, and Kauai. Steve's Plumbing and A/C Service wants your professional, service-minded mentality to be part of our family.

What are you waiting for? Come and join our OHANA today!

Benefits of joining our team:

1 - Week Paid Vacation First Year

7-Paid Holidays

Work/Life Balance & Job Stability

Flexible Schedule

Ongoing Training & development

Supportive staff & team

Medical, Dental & Vision Insurance

Employee Discounts

401(k) Matching, IRA

Responsibilities:

Optimize the customer service experience from our call center

Provide effective customer service and utilize sales negotiation tactics to close deals.

Assist customers with inquiries and research concerns to resolve issues

Partner with comfort consultants on their sales leads follow-up status

Identifies opportunities to deepen customer relationship by recommending products and services to meet customer needs.

Follow up with current customer leads

Review existing calls that need attention from prior day

Qualifications:

2+ years of Call Center Experience

Demonstrated customer service skills with proven ability to handle difficult customer interactions.

Proven experience in sales

Proficient computer skills

Excellent verbal and written communication skills

Physical Demands:

Stand/Sit: Must be able to remain in stationary position 50% of the time.

May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run

May be required to drive and sit for long periods of time

Must be able to maneuver up to 25 lb. by lifting, carrying, pushing or pulling.

May be required to work in outdoor weather conditions.

Pay Transparency:

The starting rate for this opportunity is 20-22/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.