Customer Service Specialist

Job Description

Job Description

TEKsystems is seeking a detail-oriented and reliable Customer Service Specialist to support a leading healthcare organization in Hawaii. This role plays a key part in ensuring the Customer Relations team delivers exceptional service to members by providing operational, administrative, and customer support. If you are interested, please apply and one of our recruiter will reach out to you!

Responsibilities

• Generate and manage customer correspondence, including letters, ID cards, and related documentation
• Review and validate member and plan data to ensure accuracy and completeness
• Process incoming communications (mail, voicemail), including logging, scanning, and routing to appropriate teams
• Maintain and update departmental materials such as benefits guides and provider directories
• Troubleshoot workflow issues and support process improvements to enhance efficiency
• Provide customer service support and act as backup for concierge/operator functions as needed
• Coordinate communication and delivery of materials across internal departments
• Conduct research related to member eligibility, claims, and reporting data
• Manage employee access requests and maintain internal directories
• Support vendor invoice processing and assist with administrative tracking
• Assist with reporting, data entry, and data pulls for operational needs

Qualifications

• Strong customer service and communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• High attention to detail with strong organizational and multitasking abilities
• Strong problem-solving and decision-making skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Professional communication skills with internal and external stakeholders
• Experience in operations support, administrative support, or customer service-related roles
• Experience handling customer communications (phone, email, or mail)
• Experience working with data entry, data validation, or reporting
• Previous experience in healthcare, customer relations, or call center environments preferred

Job Type & Location

This is a Contract position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Honolulu,HI.

Application Deadline

This position is anticipated to close on Jun 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.