Sales Associate, Cartier (LAX - Tom Bradley International Terminal)

What you'll be doing? As a Cartier Sales Associate, you will be the brand ambassador providing a one‑on‑one luxury selling experience for our customers. You will work in the most important role on the sales floor and be the first direct conduit between our Products and our Customers. You will build customer loyalty and relationships while challenging yourself with the sales and productivity targets. This is an exciting opportunity to be a part of the team for our new Cartier store that opened earlier this year in LAX – Tom Bradley International Terminal! Selling via the Best Customer Experience Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service. Complete customer transactions in a professional and timely manner. Identify customer’s temperaments and recommend products that suit their style. Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate. Build clientele in a high‑profile, high‑volume location. Floor and Product Presentation Ensure floor presentation meets or exceeds brand and DFS requirements. Maintain reasonable stock levels of all merchandise in the department. Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate. Assist the Management team in coordination and execution of merchandising activities, e.g., inventory management, promotional activities and merchandise stock flow. Ideal Candidate 2–5 years of experience in a one‑to‑one selling ceremony in a luxury setting. 2–4 years of experience in a Luxury Jewelry Brand or comparable Luxury Fashion House. Demonstrated ability to identify, build a frequent long‑term active client book. Comfort with daily usage to build long‑term individual sales growth through activity with Sales Force and My CIRCLE APP. Ease with working in a highly involved coaching and development environment. Ability to maintain Ambassador personal CXE selling behaviors, meeting Cartier Brand standard. Sharing passion through retention of Product heritage. Attend with VIP Guest and meet sales expectations at Cartier High Jewelry Event bi‑annual, minimum. Demonstrated long‑term consistent elevated personal presentation and written communication and in‑person. The highest level of Teams Manship. Protecting the DFS and Cartier Brand image. Confidentiality with all Product and Client Sales including access to VIP client history. Benefits Day One Health Benefits 401k Plan Contributions Paid Time Off Paid Holidays Monthly Commission/Incentives Parking Reimbursement Employee Discounts This is an hourly non‑exempt, union position with a starting pay rate of $24.50 per hour. Position is eligible for commission and benefits. #J-18808-Ljbffr DFS Group Limited