Customer Success Manager Pricing and Reference Services

We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers across our Data & Feeds solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions for our Pricing and Reference Data clients. Learn more about Customer Success at LSEG. What you’ll do Act as a SME across LSEG pricing and reference data product suite. Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle: Land, Adopt, Expand, Renew (LAER). Monitor customer health, understand use cases, goals, workflows, challenges, and opportunities. Co‑create and review success/value plans – share product roadmaps, strategy, and review achievements. Educate, provide thought leadership, raise customer issues, and gather feedback. Drive organic expansion within book of business; proactively identify lead generation opportunities. Partner with supporting teams and collaborators to bring about best outcomes for customers. Proactively identify risks and develop action plans to mitigate with partners. Who you are 1+ years of relevant work experience in customer success, sales, consulting, or customer‑facing roles. Experience or knowledge of implementing and supporting data and/or technology solutions. Success in building trust and getting results for a broad range of partners. Aptitude for digesting and effectively communicating business and technical concepts. Experience with APIs, cloud, and open‑source technologies (AWS, GCP, Azure), Python, SQL, JSON – a plus. CRM and/or Customer Success/Dashboard platforms experience – a plus. Solid interpersonal skills and experience building strong internal and external relationships. Natural curiosity to seek out information and learn new skills across business and technology disciplines. Focus on customer happiness and retention metrics while staying empathetic and inspiring loyalty and adoption. Highly motivated self‑starter who works well with autonomy and knows when to involve others. Values quality and pays close attention to detail; takes full ownership and pride in work. Solid project management, technical and problem‑solving skills. Ability to travel onsite when required. Career Stage Manager Compensation/Benefits Information LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $116,200 – $193,800. The base salary may vary by geographic location, city, and state. In addition to base salary, this role is eligible for a Variable Incentive Compensation plan. Benefits include an Annual Wellness Allowance, Paid time‑off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(k) Savings Plan and Company match, basic life insurance, disability benefits, emergency backup dependent care, adoption assistance, commuter assistance, and more. Equal Opportunity Employer Statement We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other basis protected under applicable law. We can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr LSEG