Customer Service Representative

Front Desk Customer Service Representative Location: 7140 East Washington Street, Indianapolis, IN 46219

About Us: Get Fit is a community-focused fitness facility committed to helping members achieve their health and wellness goals. We take pride in delivering excellent customer service in a clean, motivating, and welcoming environment. We are currently seeking a Front Desk Customer Service Representative to join our team.

Position Overview: As the first point of contact for members and guests, the Front Desk Customer Service Representative plays a key role in providing outstanding service and ensuring a positive experience at Get Fit. This position requires a friendly, professional, and detail-oriented individual with a passion for customer service and fitness.

Key Responsibilities:

Greet and check in members and guests with professionalism and enthusiasm

Answer phone calls, respond to inquiries, and provide accurate information regarding memberships, services, and programs

Process new memberships, renewals, and cancellations in accordance with company policies

Assist with point-of-sale transactions, including retail and service purchases

Maintain a clean, organized, and professional front desk and lobby area

Address member concerns and escalate issues to management when necessary

Support daily operations to ensure smooth and efficient workflow

Perform light administrative duties as assigned

Qualifications:

High school diploma or equivalent preferred

Previous customer service, front desk, or receptionist experience preferred

Strong verbal and written communication skills

Professional appearance and positive, outgoing personality

Ability to multitask and remain calm in a fast-paced environment

Reliable and punctual with strong attention to detail

Basic computer skills; experience with POS or membership management software is a plus

Availability to work mornings, evenings, weekends, and holidays as needed

Benefits:

Complimentary gym membership

Opportunities for professional growth and advancement

Supportive, team-oriented work environment