Call Center Agent

Job Title

Serves as a vital communication link between the IU Health Department of Public Safety and the guests and team members of IU Health. Works independently in a high-stress environment while receiving and evaluating incoming emergency and administrative calls for service.

Triages requests for service, provides guidance and assistance, and coordinates appropriate responses. Utilizes proper radio communication. Enters and maintains accurate computer records in various programs, including a Computer Aided Dispatch System. Completes all annual training and certification requirements. Assists with various administrative duties as necessary.

Schedule

Full-Time Rotating Shifts (6pm to 6am OR 6am - 6pm)

Work Location

Methodist Hospital (Onsite)

Department Supported

Public Safety

Candidate Requirements

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Must not have convictions for felony or violent misdemeanor offenses.
• Requires working knowledge of computers and various software programs.
• Must be able to pass a pre-employment background investigation and drug screen.
• Must be able to obtain IDACS/NCIC certification and access.
• Have never had law enforcement officer license denied by final order or revoked.
• Not currently on suspension or have a voluntary surrender of a law enforcement license currently in effect.

Candidate Preference

• Associate's Degree is preferred.