Operations Manager, Technology

Description


JOB TITLE: Operations Manager, Technology

LOCATION: New York/ New Jersey (Hybrid in our Jersey City office)

REPORTS TO: CTO

The Company:

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes" at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say "yes" more often and help customers move forward with confidence.

The Role:

We're looking for an exceptional Operations Manager, Technology to serve as the strategic backbone for Sunbit's technology leadership as we scale globally.

This is not a traditional operations manager role- it's a true partner position for someone who thrives on building technology operations, connecting business and technology, driving cross-functional execution, and turning chaos into clarity in a high-growth fintech environment. You will work directly with the CTO, acting as a force multiplier across logistical execution, project management, stakeholder coordination, and operational excellence, while interacting with global teams.

If you love making complex organizations run more smoothly, anticipate needs before they arise, and want to play a meaningful role in building a world-class global technology organization, this is your opportunity.

Requirements


What You'll Own:

Technology Operations & Project Coordination

• Own end-to-end project tracking and support major initiatives like global teams expansion and the AI revolution across the company.
• Manage cross-functional workflows between Tech and business.
• Build and maintain systems, templates, and playbooks that increase team velocity and reduce friction.

Executive Support & Leadership Partnership

• Act as a strategic thought partner, supporting leadership, creating alignment and managing priorities across a fast-moving environment.
• Manage everyday Tech operations, including office, routines, calendar, travel, important meetings and events with the CTO.

Process, Systems & Efficiency

• Create and optimize reporting cadences, budget trackers, and resource allocation processes.
• Anticipate bottlenecks and proactively design solutions before they become problems.

Stakeholder & Event Management

• Coordinate high-visibility events, offsites, conferences, and leadership meetings.
• Serve as the central point of contact for internal teams and third parties.

Special Projects & Org Build

• Support the stand-up of new executive functions by managing hiring logistics, onboarding, and team integration.
• Take on high-impact special projects as needed by the CTO.

What Success Looks Like:

• The CTO and technology leadership team feel 10x more effective and focused on strategy.
• Projects and initiatives you lead are executed according to plan.
• Technology operations run with clear processes, visibility, and predictability.
• Complex initiatives launch on time with minimal last-minute scrambling.
• You become the "glue" that holds the global, scaling technology organization together.

What You 'll Bring:

• 7+ years as an Operations manager, Chief of Staff, or Operations Partner supporting C-level or VP-level leaders (fintech, tech, or high-growth startup experience strongly preferred).
• Strong proficiency with modern tools (AI tools, Google Workspace, Project management tools, Slack, Jira and more).
• Proven ability to manage multiple senior stakeholders in a dynamic, fast-paced environment.
• Exceptional project management skills and systems-thinking mindset.
• High emotional intelligence, discretion, and proactive problem-solving.
• Experience in working in global organizations
• Program management background in technology organizations is an advantage
• A builder's mentality, you love creating order from chaos and scaling teams.

The Perks:

• Join one of LA's fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Casual Dress
• Team based strategic planning + Team owned deliverables

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting a salary of $180,000-$200,000 per year for this role
• This role will also be granted company equity via stock options

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.


Recruitment Fraud Disclaimer

We've been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @ sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm.


We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.


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