Imaging Support Associate

Imaging Support Associate

The Imaging Support Associate provides administrative, clerical, and patient support services to ensure the efficient operation of the Radiology Department. This role serves as a key point of contact for patients, physicians, and staff by coordinating scheduling, maintaining patient records, supporting imaging workflows, and delivering exceptional customer service.

Responsibilities:

• Welcome patients and visitors while providing courteous, professional customer service.
• Escort patients to imaging exam areas as needed and assist with basic exam preparation, including gowning or clothing changes when appropriate.
• Answer incoming telephone calls promptly and professionally, directing calls and messages to the appropriate staff members.
• Communicate with physician offices regarding scheduling, patient information, and other departmental needs.
• Schedule imaging appointments across all Radiology modalities in accordance with departmental protocols.
• Perform general clerical duties, including filing, preparing documentation, appointment confirmation, and data entry.
• Maintain accurate and organized patient records.
• Scan and verify patient documentation within the electronic medical record (EMR).
• Retrieve, print, and fax imaging reports from EPIC for physicians, patients, and authorized legal requests.
• Import imaging studies and create image discs for patients and referring providers.
• Collect applicable fees for legal and medical record requests.
• Complete patient registration, collect copayments, and assist with general front desk operations.
• Assist patients with questions and coordinate support for a positive patient experience.
• Retrieve and distribute supplies throughout the Radiology Department and hospital as needed.
• Distribute patient paperwork to the appropriate clinical and administrative areas.
• Participate in departmental quality improvement and performance improvement initiatives.
• Perform other related duties as assigned.

Qualifications:

Required:

• High school diploma or equivalent.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong computer skills and the ability to learn electronic medical record systems.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Commitment to providing outstanding customer service and maintaining patient confidentiality.

Preferred:

• Previous experience in a healthcare setting or professional office environment.
• Experience with electronic medical records (EMR), preferably EPIC.
• Prior experience with patient registration, scheduling, or medical office operations.

Posted Salary Range:

USD $23.39 - USD $35.09 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate's qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.