Tier 1 IT Support Associate

Job Description

Job Description

Pay Range: $40.00hr - $43.00hr

Job Overview:

This role provides primary tier one telephone and remote support for user technologies. The candidate will process work in a queued ticketing system, closing or escalating tickets, and documenting resolutions in the ticketing or knowledge management system. The position includes diagnosing and resolving computer-related problems in hardware, applications, and operating systems, as well as supporting printer repair and computer lab resources.

Responsibilities:

• Provide primary tier one telephone and remote support for user technologies.
• Process work in queued ticketing system, closing or escalating tickets and issues, and documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in the future.
• Serve as backup for walk-in or field support, light repairs, and providing support for internal IT-related services.
• Diagnose and resolve computer-related problems in hardware, applications, and operating systems, including issues related to installations and configurations.
• Provide primary support to resolve issues relating to computer and printer repair.
• Ensure documentation is accurate and updated regularly.
• Monitor computer lab resources and computing environment for errors to ensure optimum uptime of resources.
• Track all client interactions and document work processes.
• Support student users in computer labs.
• Identify opportunities to improve customer satisfaction, technology, and processes while contributing to a team environment by working collaboratively.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.