Program Analyst

Program Analyst

Maintains a customer-oriented culture that enhances project team and stakeholder satisfaction, awareness, and overall success.

Identify, prioritize and develop solutions to issues encountered by analyzing the sources of delays or changes in objectives and tasks/requirements to determine their effects on products or other work efforts.

Interprets guidelines to include policies and implementing instructions, for use in the development of assigned products as part of project teams and cross-functional work-groups.

Conducts analysis for developing and ensuring the success of short-term products and long term/multi-year projects that lead to product implementation to ensure Revenue Operations is serving its business customers in the most efficient and effective manner.

Supports the end-to-end tracing of requirements through User Acceptance Testing (UAT) to confirm that delivered functionality meets business and operational needs and all requirements are collaboratively developed with process stakeholders and subject-matter experts to maintain accuracy, alignment, and shared ownership.

Coordinates and helps to manage user acceptance testing, to verify that business requirements represents the business intent.

Works with stakeholders, focus groups, and end-users to analyze, evaluate, develop, and communicate operational requirements using approved analytical, documentation, and proposal methodologies.

Effectively problem-solves while working to gain domain expertise across systems, applications, and programs.

Determines the most effective methods for communicating and presenting written analyses that inform and support Revenue Operations' strategic and tactical decision-making in alignment with the VHA mission.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday; 40 hours per week; Tour of duty to be set upon selection

Compressed/Flexible: Not authorized

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: PD61080A and PD61081A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not authorized

Permanent Change of Station (PCS): Not authorized