LVN - Pediatrics Triage Phone Nurse

Job Description

Job Description

Glendale Pediatrics
Pediatrics Specialty Triage Phone LVN

Full-Time with Benefits

Join Our Dedicated Team!

Glendale Pediatrics (physician-owned private practice pediatrics office) is looking for a Licensed Vocational Nurse (LVN) to join the team as a full-time Pediatric Triage Phone & Administrative Nurse. In this role, the LVN will be the first point of contact for parents and guardians seeking guidance and support for their children's health concerns.

Job Overview

We are seeking a dedicated and energetic LVN (Licensed Vocational Nurse) Triage Phone Nurse specializing in Pediatrics to join our dynamic healthcare team. In this vital role, you will provide expert nursing advice and support to families and caregivers by assessing symptoms, offering guidance, and coordinating appropriate care pathways through phone and portal message triage. Your compassionate communication skills, combined with your clinical expertise, will ensure that pediatric patients receive timely, accurate, and empathetic care. This position offers an exciting opportunity to make a meaningful difference in the lives of children and their families while working within a fast-paced, supportive environment.

Responsibilities:

• Conduct thorough phone-based triage assessments for pediatric patients presenting with health concerns, including acute pain, infectious diseases, and chronic conditions such as asthma or allergies.
• Provide appropriate medical advice and guidance to parents or guardians, including home care instructions, and encourage them to seek medical care.
• Schedule appointments or direct patients to emergency or urgent care as warranted.
• Communicate effectively and professionally with patients/families, physicians, and other members of the healthcare team.
• Maintain accurate and detailed documentation in the electronic health record (EHR).
• Follow standing order procedures as indicated by the practice.
• Support patient and doctor needs for prior authorizations.
• Referral coordination and scheduling.
• Follow up on lab results, telemedicine, and/or in-office appointment scheduling.
• Check and transcribe voicemails into phone note messages for callbacks.
• Provide clear instructions on symptom management, medication administration, first aid, and when to seek emergency care or schedule follow-up appointments.
• Collaborate with our physicians on urgent cases involving patient admissions and hospitalizations requiring immediate attention and case management.
• Maintain strict adherence to HIPAA regulations and clinical confidentiality policies during all patient interactions.

Experience:

• Valid LVN license with current CA state licensure required.
• Proven experience working as a triage nurse in pediatric settings or related environments such as hospitals, urgent care clinics, or medical offices.
• Familiarity with EMR/EHR systems for documentation and case management purposes.
• Knowledge of ICD-9/ICD-10 coding for accurate medical documentation and billing processes.
• Strong understanding of physiology, anatomy knowledge related to pediatrics, and patient assessment techniques.
• Ability to communicate effectively with children of various ages and their families while demonstrating empathy and professionalism in high-pressure situations.

Join us in delivering exceptional pediatric nursing care through compassionate communication and clinical excellence!

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.

License/Certification:

• CA LVN License (Required).

Ability to Commute:

• Glendale, CA 91206 (Required).

Work Location: In person
*This is an in-office position located in Glendale, CA.