Guest Service Officer - Front Office

About the role Join the dedicated team at the 5-star Park Hyatt Auckland as a Guest Service Officer - Front Office. This is a Full‑Time position Permanent role, is based in the heart of Auckland CBD and plays a vital role in delivering exceptional service to our discerning guests. What you’ll be doing Provide a warm and friendly welcome to all guests, ensuring a seamless check-in and check-out experience Assist guests with enquiries and requests, anticipating their needs to exceed their expectations Manage guest accounts, process payments, and handle cash and credit card transactions accurately Keep detailed records and maintain an organized filing system Actively promote the hotel’s facilities, services and special offers to guests Collaborate with other departments to resolve guest issues and ensure a high level of customer satisfaction Adhere to all hotel policies, procedures and health & safety regulations What we’re looking for 1‑2 years’ experience in a front office or customer service role, ideally within the hotel industry Excellent communication and interpersonal skills with a friendly and professional demeanour Strong problem‑solving abilities and the confidence to handle difficult situations with tact Familiarity with hotel reservation systems and front office operations (preferably Opera) Fluency in English, with additional language skills an advantage Flexibility to work shifts, including weekends and public holidays Must have legal working rights in New Zealand What we offer At Park Hyatt Auckland, you’ll enjoy a competitive wage, discounted accommodation at Hyatt hotels worldwide, and opportunities for career development and internal progression. #J-18808-Ljbffr Hyatt Hotels Corporation