Client Support Engineer

Client Support Engineer

Versana is an industry-backed data and technology company on a mission to transform the syndicated loan market. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our centralized platform, participants can rest assured they are accessing the loan market's most credible source of deal information. With the support of our investors, Versana is fast becoming the technology of choice to usher in the modernization of the syndicated loan market.

Versana is looking for an independent, results-driven problem solver who loves working with clients. The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting with our top-tier clients and relaying their feedback to our product and technology teams to drive our development efforts. You are a team player who thinks outside the box and commits to solid processes, from monitoring production issues to delivering a best-in-class client experience.

Key Responsibilities

• Troubleshoot complex technical, data, and platform issues.
• Own client issues from investigation through resolution.
• Resolve issues quickly and accurately in a fast-paced environment.
• Partner with internal teams to identify root causes and solutions.
• Clearly communicate issue status, impact, and next steps internally and externally.
• Proactively monitor production and identify potential client issues.
• Build expertise in our platform and the syndicated loan market.

Must Have:

• 2–5 years of technical client support experience.
• Strong technical troubleshooting and analytical skills.
• Ability to investigate and resolve application and data issues.
• Basic SQL and relational database knowledge.
• Familiarity with REST APIs and SDLC.
• Experience with ticketing and support workflows.
• Strong ownership, prioritization, and multitasking skills.
• Excellent written and verbal communication.
• Ability to thrive in a fast-paced, collaborative environment.

Nice to Have:

• Fintech, financial services, or startup experience.
• Experience with tooling like Azure or Zoho.
• Syndicated loan market experience.
• Knowledge of Loan IQ or institutional lending.
• Exposure to capital markets.
• Knowledge of object-oriented programming.

$70,000 - $110,000 a year

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.