Membership Manager

The Membership Manager plays a vital role within HACIA, responsible for driving membership growth, engagement, and retention. The Membership Manager will work closely with the Director of Strategic Partnerships and Membership Engagement, Executive Director & other team members to develop & implement strategies for recruiting, retaining, & engaging members. This role requires a passion for our mission, strong interpersonal, communication, & data-driven decision-making skills. The ideal candidate combines nonprofit experience with deep connections & a robust network within the construction and/or small business industry. Essential Responsibilities and Responsibilities This position will require you to be able to complete the following essential duties, though this is not an exhaustive list & HACIA may amend this job description at any time & at its discretion: Membership Growth Develop & execute strategies to attract & recruit new members, including contractors, professional services firms, and organizations that service the construction industry such as banks. Analyze market trends & conduct research to identify potential target audiences & opportunities for growth within the construction ecosystem. In collab with the Business Development & Membership Manager, track member project interests, certification, and opportunities for continued business development. Member Engagement Cultivate & maintain strong relationships with current & prospective members to ensure their active participation & support. Plan & coordinate member-focused events, meetings, committees, & initiatives to enhance engagement & strengthen the sense of community within our membership. Connect members to subject matter experts for additional support including technical assistance, & business capacity opportunities. Lead, manage, and conduct in-depth analysis of HACIA’s annual membership survey to inform programming and service improvements. Retention and Renewal Develop a Member Journey Map: Outline member touchpoints from onboarding to renewal and improve member onboarding and lifecycle plan, including check-ins, annual surveys, renewal, and recognition. Identify Membership Gaps: Create a plan for membership re-engagement informed by gaps in the Member Journey Map. Develop & implement strategies to retain existing members & increase member retention rates. Manage the full membership lifecycle, including application review, renewals, and cancellation process, ensuring timely & personalized communication with members. Re-Engage Long-Term Members: Develop programming initiatives to reactive participation of legacy members. Membership Marketing & Communications In collaboration with the marketing team, create & distribute marketing materials, promotional campaigns, and communications to promote membership and events. Support storytelling by collecting success stories, testimonials, and member impact highlights Collaborate with Membership Specialist to maintain the organization’s membership database & ensure accurate & up-to-date member records. Co-Lead Procurement-Readiness Training: Partner with Programs team & procurement experts, agencies & large firms to offer joint venture/mentor-protege prep workshops. Play key role in delivering business capacity development programming e.g. Minority-owned Business Enterprise (MBE) certification workshops. Collaborate across departments to align membership efforts & programs with our overall mission & goals. Represent the organization at community events, conferences, and networking opportunities to promote membership benefits. Reporting & Evaluation Assist with budget preparation and expense tracking for membership and events. Prepare activity and progress reports for submission as required by funding agencies. Track, analyze, and report on key performance metrics related to membership growth, engagement, and retention. Track and monitor membership technical assistance metrics, deliverables, and results. Use data-driven insights to make recommendations for continuous improvement. To perform the job successfully, an individual should demonstrate the following: Achievement Focus Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Communications Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Managing Customer Focus Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in membership service delivery. Managing People Develops subordinates’ skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates’ activities. Planning and Organization Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Problem Solving Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Education/Experience Bachelor’s degree in business management, marketing, or related field. Minimum of three to five years in direct membership development, business capacity building, or related experience within a nonprofit organization or equivalent combination of education and experience. Minimum of two years of experience in procurement processes & providing technical assistance. Strong understanding of nonprofit organizations and their membership dynamics. Excellent communication, interpersonal, and relationship-building skills. Effectively present information and respond to questions from managers, customers and the public. Proficiency in database management and membership software (e.g., CRM systems). Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Highly organized and detail-oriented with the ability to manage multiple tasks and projects. Primarily will work in an office setting and may require travel throughout the city and greater Chicagoland area. The work environment is generally quiet to moderate. Computer Skills Proficient in MS Office, particularly (Outlook, Word, Excel, PowerPoint, and Teams). Salesforce is a plus but not required. Other Required Qualifications General understanding of the construction industry is a plus. Experience working with minority-owned contractors is preferred. Exceptional attention to detail. Ability to cultivate and maintain professional relationships with members, participants, colleagues, & other organizations. Self-directed, organized, and innovative with a well-developed sense of customer service and professionalism. Sensitivity and ability to work with socially & ethnically diverse communities. Highly developed analytical, problem solving, and decision-making skills. Compassionate, with the ability to exercise sound judgment, discretion, and tact. Excellent independent time management skills and the ability to handle multiple concurrent tasks within deadlines. Must be able to work independently (as well as on a team) & prioritize in a multi-tasked fast-paced environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is generally a normal office environment, but there may be occasions that require travel throughout the city and greater Chicagoland area. Employees are expected to work during the Company’s core business hours between 9:00am – 5:00pm. Employees will be given work schedules depending on department and project. The position will require occasional evening work to member events or activities. Medical, Dental, and Vision Vacation Holidays Paid Sick Days Personal Time Off 401k Matching Remote Workdays Disclaimer The above job description is intended to describe the general nature of the position and should not be construed as an all-inclusive list of duties, skills, and standards required for the position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed or as assigned by their supervisor. HACIA is an Equal Opportunity Employer. HACIA hires individuals on the basis of their qualifications and ability to complete the essential requirements & responsibilities of the job to be filled. It is HACIA’s policy to grant equal employment opportunities to qualified persons without regard to race, color, national origin, sex, sexual orientation, gender identity/gender expression, religion, pregnancy, parental status, marital status, age, veterans’ or military status, regardless of how discharged, source of income, credit history, arrest records, or physical or mental handicap or disability, genetic information, or other classification protected by applicable federal, state or local laws. HACIA will provide equal opportunities in all aspects of the employment relationship, including without limitation, recruiting, hiring, compensation, promotion, working conditions, benefits and all other privileges, terms, and conditions of employment. All employment decisions are made based on availability, qualifications, ability, merit and/or other legitimate factors consistent with principles of equal employment. #J-18808-Ljbffr