Product Operations Specialist

Product Operations Specialist

The Product Operations Specialist is responsible for ensuring the accuracy and consistency of content across digital and print platforms - ensuring alignment with brand messaging and strategic goals. This role involves collaborating closely with regional teams, stakeholders and external vendors to deliver high-quality product offerings. The Specialist oversees product performance, implements improvements based on analytics and internal feedback, as well as supports the execution of new optional activities, Planeterra project integration, and general product updates.

Content Management and Quality Control

• Review, edit and ensure the accuracy and consistency of content across digital platforms (website) and printed materials (brochures).
• Maintain up-to-date verbiage and tone in content, implementing strategic updates and ensuring alignment with company goals and messaging.
• Review and approve proposed content changes when appropriate, collaborating with the Director, Product and regional teams to ensure alignment with regional strategies and priorities.
• Participate in the product and tour development process as needed, mostly assisting in the planning and execution of product changes.
• Oversee the review and revision of brochure proofs for the region, ensuring content is accurate and in line with marketing standards.
• Support or lead web audits to ensure the content meets quality standards and aligns with tour offerings.

Communication and Coordination

• Effectively communicate global updates, audit requirements and necessary actions to relevant stakeholders across departments.
• Draft and distribute clear, concise notifications to travelers and the Sales team regarding important updates or changes.
• Review and coordinate product improvements and improvement plans with key stakeholders.
• Attend and take charge as the lead during operational DTs.

New Product Development and Innovation:

• Collaborate with the Director, Product and regional teams to identify and develop new optional activities and day tours, ensuring alignment with market needs and customer preferences.
• Lead the product stage gate process for new activities, from concept through to execution.

Performance Analytics and Reporting:

• Monitor and analyze product performance (Bookings, NPS and Profitability) and report back to cross-functional stakeholders.
• Provide monthly team updates on bookings, NPS and profitability.
• Provide quarterly reports to Senior Leadership on product performance.

Partnership & Field Engagement

• Proofread brochures - and review, vet and approve comments from the field.
• Review FAM Feedback and escalate issues when necessary to ensure product quality.
• Collaborate with Product Partnerships to manage trips, review changes, address issues, and ensure overall trip quality.

System Proficiency and Management :

• Become a subject matter expert (super user) for departmental systems, including content management systems, booking platforms and collaborative tools such as Google Docs, Wufoo forms, and Trip Editor.
• Leverage the systems to streamline workflows, enhance efficiency and ensure the smooth execution of content-related tasks.

Skills & Experience

• Minimum 4 years of writing experience.
• Experience working in international travel within Operations, Product or Sales.
• Proven ability to collaborate effectively with cross-functional teams and build positive relationships with stakeholders at all levels.
• Demonstrated experience in both administrative and creative roles, balancing routine tasks with more innovative, strategic work.
• Proficient in content management systems (CMS), booking platforms and collaborative tools such as Google Docs & Wufoo forms.
• Experience in drafting clear, concise content for both internal and external communications, including notifications, updates and marketing materials.
• Strong multitasking abilities, with the capability to manage multiple projects and meet deadlines in a fast-paced environment.
• Exceptional communication skills, both oral and written, with the ability to articulate complex ideas clearly to diverse audiences.

Base Salary Hiring Range: $50,000.00 - $55,000.00 annually

Final salary offered will fall within the posted salary range and will vary based on the candidate's skills, experience and qualifications

This position is a hybrid role based in our Boston office, with a requirement to work on-site 3 days per week.

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.