Account Manager

Account Manager

We are looking for an experienced, relationship-driven Account Manager to join our Stored Value division.

This is a highly visible, client-facing role responsible for managing a diverse portfolio of clients across industries including retail, restaurants, travel & entertainment, while serving as their primary point of contact and trusted business partner.

We are looking for someone with 4 + years of Account Management or related client-facing experience who understands what it means to truly own the client relationship from start to finish.

You will get to know your clients and their businesses, anticipate their needs, educate them on innovative solutions and enhancements, resolve challenges, identify opportunities for growth, and ensure they receive exceptional experience throughout the relationship.

This is an excellent opportunity for someone who enjoys taking ownership, building relationships, growing business, solving problems, and being part of an upbeat, collaborative, performance-driven team.

What You Will Do

Own the Client Relationship

• Manage a diverse portfolio of clients across industries including retail, restaurants, travel & entertainment.
• Serve as the primary point of contact and trusted partner for assigned clients.
• Take ownership of the client relationship from start to finish, ensuring consistent communication, accountability, and follow-through.
• Develop a deep understanding of each client's business, objectives, challenges, contractual requirements, and future needs.
• Develop and execute client service strategies based on individual client needs, contract specifications, and business objectives.
• Build trusted, long-term relationships that drive client satisfaction, loyalty, retention, and growth.
• Conduct regularly scheduled client calls, presentations, business reviews, training sessions, and on-site visits as needed.
• Ensure clients feel informed, supported, and valued throughout every stage of the relationship.

Educate, Advise & Grow

• Educate clients on current products, services, solutions, and capabilities.
• Proactively communicate future incentives, product enhancements, new offerings, and opportunities that could benefit the client's business.
• Identify appropriate upsell and cross-sell opportunities within the portfolio.
• Partner with Client Development and other internal teams to support revenue-growth opportunities.
• Monitor contract expiration dates and proactively engage clients well in advance of renewal.
• Present solutions designed to strengthen relationships and support long-term retention.
• Maintain current knowledge of product offerings, processes, industry developments, and market trends.

Solving Problems & Advocate for Your Clients

• Proactively communicate service status and serve as an escalation point for client concerns.
• Take ownership of client issues and drive them through resolution.
• Navigate difficult or sensitive client conversations with professionalism, confidence, empathy, and a solutions-focused approach.
• Advocate for clients internally and positively influence cross-functional partners to help resolve issues.
• Coordinate card production, implementation, reporting, and other client-related activities.
• Document client interactions, issues, resolutions, and action items according to departmental guidelines.
• Follow through on commitments and ensure clients understand next steps and expected timelines.

Collaborate Across the Business

• Build collaborative relationships with internal and external stakeholders.
• Partner across business channels and departments on strategic account initiatives and complex client needs.
• Bring the appropriate teams together to solve problems while remaining accountable for the overall client experience.
• Communicate effectively across departments and positively influence others to support client priorities.
• Contribute to an upbeat, collaborative, high-performing team culture where individual accountability and team success go hand in hand.

What We Are Looking For

• 5+ years of Account Management or related client-facing experience required.
• Experience managing a portfolio of client relationships.
• Demonstrated ability to take ownership of client relationships and consistently follow through on commitments.
• Ability to understand client needs and translate them into solutions.
• Experience identifying opportunities for retention, upselling, cross-selling, and account growth.
• Strong written and verbal communication skills.
• Strong presentation and client-facing communication skills.
• Strong organizational, analytical, and attention-to-detail skills.
• Ability to manage multiple clients, deadlines, priorities, and escalations simultaneously.
• Strong business acumen and a solutions-focused mindset.
• Sales experience preferred.
• Project management experience is a plus.

What Success Looks Like

Success in this position means becoming the person your clients know they can count on.

You understand their business and their priorities.

You anticipate their needs.

You educate them on what is available today and what is coming next.

You recognize opportunities to strengthen and grow the relationship.

When challenges arise, you take ownership, bring together the right people, and drive the issue toward resolution.

Most importantly, you treat your portfolio as your business taking accountability for the satisfaction, retention, growth, and overall success of your client relationships.

Benefits & Employee Support

Eligible employees may have access to a comprehensive benefits package that can include:

• Medical, dental, and vision coverage
• Retirement savings programs
• Paid time off
• Company holidays
• Employee wellness and support programs
• Professional development opportunities
• Career-growth opportunities
• Training and resources designed to support your success
• Additional employee benefits and programs based on eligibility and company policy

Why Join the Stored Value Division?

This is an opportunity for someone who wants to be more than an Account Manager on paper.

You will have the opportunity to manage meaningful client relationships across retail, restaurants, travel & entertainment, own a portfolio, become a trusted advisor, educate customers, introduce new opportunities, solve problems, grow business, and see the impact of your work from start to finish.

You will also be joining an upbeat, collaborative, performance-focused team where people work together, take ownership, celebrate results, and remain focused on delivering outstanding client experience.

If you have 4 + years of experience, enjoy being client-facing, take pride in owning your relationships, and want to be part of a division where your performance and contributions can make a measurable difference, we would love to hear from you.

Additional Requirements

• Moderate travel may be required based on client and business needs.
• This position may occasionally require work outside normal business hours to support clients, escalations, or business priorities.
• Additional responsibilities and special projects may be assigned based on business needs.

Equal Opportunity Employer

We are an equal opportunity employer and consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Reasonable accommodation is available to qualified individuals with disabilities throughout the application and employment process.

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Responsibilities and requirements may change based on business needs.

Benefits, incentive opportunities, compensation, and eligibility are subject to applicable plan terms, company policies, and business requirements.