Experiential Marketing Retail Technical Events Specialist (37381805)

Job Description

Job Description

Job Description:

\tWe are currently seeking an enthusiastic Technical Coordinator to join our Event Experiences team. Primary responsibilities will include support for client Experiential retail activations and integrations.
\tThe ideal candidate should be professional, dependable, and have a great attitude. This role requires someone who is self-reliant, detailed, extremely organized, and can manage multiple projects at once. The candidate should also be extremely comfortable with seeking resources to adapt environments to ever changing technology and specifications and be able to fluidly adapt to rapidly changing infrastructure needs.
\tThis role will be based in San Francisco, CA and will report to the Lead Technical Manager, Experiential Marketing. The role will include a fair amount of remote work and travel, mostly domestic in nature.
\tResponsibilities
\tEvent and technical design planning with key business group and product stakeholders to determine environmental technical requirements.
\tSupport event systems, including audio/video, lighting, HVAC, network/internet, live sound reinforcement, and power to support customer experiences and business group equipment.
\tSupport technical direction on configuration and wiring and identify and advise on system abilities/limitations when implemented in various event environments.
\tSupport the creation, integration, and implementation of innovative technical event delivery solutions that aid in more agile and flexible team responses to ever more rapidly changing event needs and demands.
\tCreate and manage wiring and install diagrams for equipment, power, audio, video, networking, and all other cabling needs for event systems builds.
\tSupport pre-activation content testing and setup for demo testing and troubleshooting.
\tSupport technical and systems construction, load-in, setup, testing, run of show, troubleshooting, teardown, pack and load-out.
\tSupport onsite activities during activation or for duration of integrations and assist events team wherever needed.
\tProactively identify and resolve technical issues during activations by leveraging strong technical and troubleshooting skills.
\tSupport equipment logistics around preparing, packing, shipping, and tracking inventory for Tier 1 and Tier 2 events and various business group requests.
\tCreate and manage devices and device accounts for activations. Track, document, and update all related information and ensure devices are properly configured, tested, and have the applications, content, and accounts needed for each demo.
\tCreate and manage network infrastructure for activations and integrations and demonstrate the ability to quickly change network configurations onsite as needs change.
\tAssist in building mixing racks for systems integrations, when needed.
\tContinuously educate and train on current and new company and industry technologies and best practices.
\tResearch and identify potential new equipment and technologies that can integrate with current A/V systems and stay up to date with current industry standards and certifications.
\tConduct QC testing of digital applications on various Apple, Android, and Windows ecosystems and endpoints.
\tSkills:
\tEducation:
\tBachelor's degree or equivalent in related field
\tExperience:
\tThis is a hands-on position, requiring both sophisticated technical knowledge and roll-up-your sleeves capabilities, working on a variety of internal and external customer experiences and events. The successful candidate must have:
\tExcellent cross functional/cross organization program and team management
\tAn ability to lead and influence without direct management/reporting line responsibility
\tDeep experience with professional and consumer A/V systems and interconnectivity including hardware, cables and connectors, signal conversion, HVAC, networking, and audio/video signal types and distribution.
\tTechnical familiarity with all relevant product categories and devices including smartphones, tablets, laptops, computers, home theatre, TVS, etc.
\tEqually familiar with Mac OS and Windows and relevant audio and video file types
\t5+ years' experience in related systems integration and events
\t3+ years' experience setting up demos/activations in retail environments.
\tStrong understanding of the unique challenges that retail spaces can present when creating demo experiences in those environments.
\tTeam player who possesses strong interpersonal skills, outstanding communication, organizational, and leadership skills
\tCreative problem-solver with ability to multi-task, manage multiple projects, and meet deadlines in a fast-paced environment.
\tA proactive approach to handling challenges that might arise and ability to quickly troubleshoot problems. Ability to stay calm under pressure
\tWillingness to be versatile and flexible in a rapidly changing work environment while maintaining effectiveness and efficiency, meeting deadlines and benchmarks
\tSelf-starter with sense of humor and positive professional demeanor requiring little hand holding.
\tAbility to troubleshoot systems effectively using all resources to find solutions including improvisational workarounds.
\tCustomer-service oriented
\tAbility to travel often
\tPossesses a hands-on approach to tasks and exhibits a desire to learn and grow in the field
\tHybrid – South San Francisco, CA warehouse (most probably half remote, half at warehouse depending on business needs)
\tVideo/Audio capability will be required on remote working days
\tWork Schedule:
\tFull Time – Monday-Friday, 9/80 schedule
\tOvertime is not expected but could be possible based upon business needs and will occur only when requested and approved by manager
\tTravel Requirements:
\tTravel frequency depends on the number of events, each trip likely will be 4-5 days per month.
\tSouthern California, Las Vegas and Dallas to start