Member Service Representative III

Member Service Representatives III

Our Member Service Representatives III deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work Certified company for four consecutive years. With $1 billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members' financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

Additional Required Qualifications:

• 1 year related financial or customer services experience, or degree in related field
• A comprehensive knowledge of all credit union products and services
• The ability to work independently while displaying initiative and decision-making
• Strong attention to detail, multi-tasking and organization skills
• Strong interpersonal, verbal and written communication skills
• Professional phone etiquette
• Maintain a high level of professionalism
• Dependable; punctual and regular attendance
• Ability to work well in a team environment and support the credit union's mission and values

Job Summary:

• Build and maintain member relationships
• Open, close, and maintenance various types of accounts; Checking, Saving, Subaccounts, CDs, IRAs, and Money Markets
• Processing account transactions: ordering checks, updating account cards, fraud disputes, wire transfers, stop payments, etc.
• Assisting members with account questions
• Serve as a notary
• Use the knowledge of NFCU Products and Services to make recommendations and problem solve while assisting members
• Contribute individually and as a team effort to meet or exceed CU's Service and Sales Reward program goals
• Actively listens to members and identifies their needs; delivers prompt, professional, and personalized service to prospective and current members.
• Exhibits enthusiasm, passion and empathy to members while processing all transactions
• Delivers prompt, professional, and personalized service to prospective and current members

Classification: Non-Exempt

Location: Orange

Hours: Scheduled for 40-hours per week between the hours of: Monday through Thursday 8:15AM to 5:15PM, Fridays 8:15AM to 5:15PM or 9:15AM to 6:15PM, Rotating Saturdays 6:45AM to 10:15AM