Service Manager - Leith Chrysler Dodge Jeep Ram Wendell

Principal Purpose of Position Offers and ensures that the shop offers the highest level of customer service. Manages all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of Technician’s time is consistently sold to service clients. Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration. Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment. Promotes the recruitment and development of some or all: Team Leaders, Supervisors, and Assistant Managers and non-management employees. Liaison with the manufacturer; works with factory representative to achieve factory objectives. Perform all other duties and special projects as assigned. Education and/or Training High School diploma or GED; College degree preferred and 5+ years of related experience or training; or equivalent combination of education and experience. Relevant Work Experience 5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: technician, service advisor, team lead, foremen, Assistant Manager or similar related work; experience or working knowledge of car repair and customer engagement. Experienced in service principles, concepts and service department operations. Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Dormont Manufacturing Co