Network Support Specialist (TACLANES)

Overview Abacus Technology is seeking a Network Specialist to provide network and infrastructure support for Hanscom AFB. This is a full‑time position. Responsibilities Work with network engineering team managing and maintaining a converged Gigabit Ethernet network infrastructure in support of 66 ABG/SC and their customers under Core Services. Install, configure, and troubleshoot network infrastructure. Work on daily tasks and on‑going upgrade projects to include operational support for routers, switches, IP address management, network management tools etc. Projects include design and integration of new networks into the existing architecture. Update and maintain network topology maps, classified and unclassified. Assist in securing network systems to meet applicable DoD, AF and DISA compliance. Participate in system maintenance/optimization/performance activities of the enterprise infrastructure for classified, unclassified and other networks. Interface with vendors for warranty claims, hardware/software upgrades and other technology updates. Diagnose data issues, open and route trouble tickets and handle customer support cases with third party subject matter experts through tier3 contracted support constructs and ensure proper and timely resolutions. Maintain detailed record keeping for adherence to locally established and required military processes and procedures services which ensure that networks are compliant with applicable directives, publications, and/or guidelines as governed by external DoD agencies. Research technical issues and develop solutions. Qualifications 3+ years experience in a network support role. Associate’s degree in a related field. Additional work experience may be substituted for degree requirements. Must be Security+ CE certified. Must have extensive TACLANES experience and training. Hands‑on experience in configuration/installation of Cisco/Juniper product line of routers/switches. Strong network debugging and network troubleshooting skills. Working knowledge of DHCP, NMS - Orion NPM/NCM, Cisco ISE, and Wireshark. Strong working knowledge and excellent troubleshooting skills of Layer2 and Layer3 protocols in a VoIP environment. Working knowledge of IP address management, DHCP, Radius, Syslog, and DNS is required. Knowledge of Windows2016/2019 is a plus. Good understanding of cabling (Fiber/CAT5E etc.). Knowledge of firewalls, proxies, and UPS. Proficient with network hardware and related software. Demonstrate critical thinking skills for problem identification and resolution. Able to create and maintain operational procedures, topology maps using Visio. Must be self‑motivated and have the ability to work effectively in a team environment. Strong communication skills, customer service skills, and attention to detail. Must be able to lift and carry 50 lbs. Able to work outside of normal business hours to support emergency operations or planned projects as needed. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled #J-18808-Ljbffr Abacus Technology