Accounts Receivable Manager

Accounts Receivable Manager

CABVI is seeking an Accounts Receivable Manager to be responsible for overseeing the agency's accounts receivable process and ensuring timely receipt of payments from all customers. This includes all receivable activity from central industries, rehabilitation services, base stores, and all other miscellaneous billings. Manages the accounts receivable team and ensures financial compliance.

Key Job Elements

• Manage, motivate, train, and support the accounts receivable team to ensure staff have the knowledge, tools, and guidance needed to meet departmental goals and objectives. Provide day-to-day supervision, assign and prioritize work, monitor performance, address questions or concerns, and promote accountability, accuracy, and timely completion of assigned tasks. Develop and deliver ongoing training on accounts receivable processes, agency policies, internal controls, documentation requirements, and system procedures to support consistent and efficient operations. Ensure the department operates in compliance with agency policies and procedures, applicable state and federal regulations, audit requirements, and established financial controls. Identify opportunities to strengthen team performance, improve workflow, reduce errors, and enhance communication within the department and with internal stakeholders.
• Handle all accounting and reporting activities related to 507 Kent Street Corporation. This includes monthly journal entries, monthly account reconciliations and preparation of its monthly financial statements.
• Work actively with the sales, customer service, and billing departments to ensure the timely and accurate collection of funds.
• Prepare weekly aging reports for all agency segments, which includes detailed reasons for all past due payment balances over 60 days. These reports will be provided to the CFO on a weekly basis, which will be the basis for weekly meetings with the CFO. Also, will be required to prepare weekly key metric reports as outlined by the CFO as well as reconcile the A/R general ledger balance monthly. Would ensure accurate month-end and year-end closing processes for accounts receivable and assist with internal/external audits by providing documentation as needed.
• Develop, maintain, and manage vendor relationships by serving as the primary point of contact for customer communications, contract-related questions, invoice follow-up, service concerns, and payment status updates. Coordinate with internal departments, finance teams, and external customers to resolve billing discrepancies, missing documentation, delayed payments, or service-related issues in a timely and professional manner. Maintain accurate records of customer correspondence, payment activity, approvals, and issue resolution to support audit readiness, operational efficiency, and strong vendor partnerships. Monitor recurring vendor concerns, identify opportunities to improve workflow or communication processes, and provide timely updates to leadership regarding outstanding issues, payment delays, or potential service interruptions.
• Identify areas for process improvement to determine where efficiencies can be gained, errors can be reduced, and productivity can be improved. Analyze recurring issues, gather feedback from staff or stakeholders, and recommend practical solutions that support more effective operations. Implement approved changes and monitor outcomes to ensure improvements are successful, sustainable, and aligned with organizational goals.
• Become the subject matter expert (SME) for all of the accounts receivable activity associated with the new ERP software(s). Assume the lead trainer role for all A/R employees (both current and new).

Communication Skills

Must have excellent listening skills and ability to effectively respond to a variety of vendor requirements. Must have ability to effectively communicate and obtain information from staff.

Computer/Technical Skills

Must have good mathematical skills. Must have good adding machine, typing and data entry skills. Must have excellent computer skills with an emphasis on Excel and database usage. Must be willing to learn new technology. Must have a strong working knowledge of GAAP standards as it relates to A/R in order to guide team and train team accordingly.

Physical Demands

90% of the job requires sitting and performing clerical duties. Occasionally required to stand, walk and hear. Occasionally required to reach with hands and arms, and stoop or kneel. Reasonable accommodations may be made to enable individuals with disabilities to perform the key job elements.

Work Environment

In-house Position. Noise level is moderate.

Education and/or Experience

Bachelor's degree in accounting or finance required. Minimum five years of accounts receivable experience required, including supervisory roles. Must have experience handling advanced financing requirements and reporting.

CABVI is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.