Technical Program Manager

Technical Program Manager

Location: Jersey City, New Jersey (Onsite)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

We are seeking a structured and detail-oriented Digital Communication Retention engineer with expertise in regulatory SaaS technologies. This role involves driving complex, cross-functional initiatives to ensure compliance with internal policies, regulatory requirements, and industry standards for communication capture, retention, and supervision. The ideal candidate will combine technical understanding with program management discipline and effective communication skills across all levels of a large enterprise.

Key Responsibilities

• Lead end-to-end program management for initiatives related to e-communications retention, ensuring alignment with regulatory and business requirements.
• Partner with engineering, compliance, risk, legal, operations, and vendor teams to deliver structured execution across multiple workstreams.
• Define program scope, success metrics, milestones, and governance frameworks; maintain detailed documentation, roadmaps, and status reporting.
• Translate technical requirements into actionable plans for both technical and non-technical stakeholders.
• Oversee system integrations, platform migrations, and feature enhancements for voice recording, archive systems, and compliance platforms.
• Identify risks, gaps, and dependencies, and drive timely mitigation and escalation processes.
• Ensure all communication retention controls meet enterprise standards and relevant financial-industry regulations.
• Drive the full lifecycle management of voice and e-communications platforms, including planning for end-of-life technology and coordinating upgrades.
• Coordinate security vulnerability assessments, patch planning, and risk remediation across relevant systems.
• Establish and maintain lifecycle governance for retention technologies, including versioning and patch cycles.

Required Qualifications

• 5+ years of experience in large-scale enterprise program or project management, preferably within technology or compliance-related domains.
• Strong technical understanding of voice recording systems, e-communication capture (email, messaging platforms), and data retention technologies.
• Demonstrated ability to deliver structured program documentation and executive-level communication.
• Excellent communication skills to explain technical concepts to diverse audiences.
• Proven ability to work within highly matrixed organizations and drive outcomes across multiple teams.
• Experience managing vendor relationships and coordinating multi-party solution delivery.
• Experience with Voice Infrastructure.

Preferred Qualifications

• Experience within the financial services industry, including exposure to regulatory frameworks.
• Familiarity with surveillance or supervision tools and compliance workflows.
• Program management certifications (e.g., PMP, PgMP, CSM, SAFe).
• Background working with global teams and large-scale enterprise platforms.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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