Customer Service Order Entry

Job Description

Job Description

Customer Service/Order Entry

Garratt-Callahan, is a National Industrial Chemical Water Treatment Company in business since 1904. Our Midwest Regional chemical production plant and Regional Sales Office is located in Addison, a suburb of Chicago, Illinois. A full-time Customer Service / Order Entry position is available for an organized, detail oriented, computer savvy, friendly, adaptable, and experienced individual. This position is Monday through Friday, 8:00 am to 4:30 pm.

Our Customer Service / Order position is a multifaceted role. Process orders and maintain accounts receivable records, prepare shipping documents and invoices. You will also incorporate the skills of Receptionist, Administrative Support, and Accounting. We are a fast-paced, small office catering to external as well as internal customers.

Advanced computer skills are required. Above basic knowledge of Microsoft Office Suite is mandatory. Advanced Excel proficiency is especially important. Working knowledge of Google Suites and Order entry with IBM AS 400 is a plus.

A successful candidate should also have excellent communication skills as well as many years’ experience and knowledge of administrative, order entry, customer service and general office practices. Working for a chemical or industrial company is a plus. A high school degree is required, a college degree or experience is desirable.

Salary is $25.00 to $30.00 per hour depending on experience. This is a full-time position. We offer stability, a friendly work environment, normal working hours, and excellent benefits including health, dental, vision, and 401K. Our sales in 2025 were at record levels, and our 2026 sales are trending to finish even better.

To apply, please log on to :

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We offer stability, a friendly work environment, great benefits, stability, and daytime working hours.

Thank you for considering Garratt-Callahan Company. Garratt-Callahan is an EEO/AAE employer. Minorities and Women are encouraged to apply.

M/F Disabled and Vet EEO/AA Employer

NOTE : Garratt-Callahan does not sponsor work visas. No recruiters please.

If you have a disability, and need assistance during the application and selection process as a result, please contact the Garratt-Callahan Human Resources department at View phone number on ziprecruiter.com. This email is only for disability assistance. Arrangements can be made to provide an accommodation in order to assist you in applying for an open position using our on-line system, completing any other related paperwork, interviewing, or any other portion of the employment process.

When requesting an accommodation, please provide your name, phone, email address, or any other means of contacting you. Provide a brief description of the nature of the requested accommodation. A member of the Human Resources team will then contact you to discuss your request. A request for an accommodation will not affect your opportunities for employment with Garratt-Callahan.

Garratt-Callahan values differing experiences, backgrounds and perspectives among our employees, and see them as a competitive advantage. Garratt-Callahan is committed to the fair and equal treatment of all associates and applicants.

Garratt-Callahan is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

· The “Equal Employment Opportunity is the Law” poster is available at:

· Garratt-Callahan Company’s reaffirmation of Equal Employment/Affirmative Action Statement
c.com/documents/human_resources/EEO_Letter_Jeff_Garratt.pdf

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