Toll Revenue Finance Clerk 1-WV Parkways Authority-Kanawha Co.

Toll Revenue Finance Clerk 1

Location of position: Charleston, WV

Salary: $53,510.28

Eligible for Overtime

The Toll Revenue Finance Clerk I performs entry-level accounting and financial support duties related to toll revenue operations. This position is responsible for processing routine customer service refunds, performing basic account adjustments, and researching standard toll transaction issues in accordance with established policies and procedures.

Work is performed under close supervision within clearly defined guidelines, with an emphasis on accuracy, compliance, and developing knowledge of toll revenue systems and agency policies. Day-to-day workflow, assignments, and technical guidance are provided by the Senior Toll Revenue Finance Clerk, who serves as the lead for daily operations.

Essential Job Functions

• Review customer service refund requests for completeness, accuracy, and required documentation prior to processing.
• Process approved refunds through WV OASIS and the toll system in accordance with established procedures.
• Perform basic financial adjustments in the toll system, including:
• Toll and video toll disputes
• Discount plan and manual fee adjustments
• WV E-Z Pass manual account credits and debits when required
• Maintain accurate electronic and paper financial records through filing and scanning in accordance with record retention requirements.
• Communicate with associates, vendors, and the general public to obtain information or resolve routine account related issues.
• Escalate complex or unresolved matters to the Senior Toll Revenue Finance Clerk as appropriate.
• Perform other related duties as assigned.

Minimum Qualifications

• High School Diploma or GED required
• College coursework in accounting, finance, or a related field preferred.
• Minimum of one (1) year of experience in accounting, banking, financial transaction processing, or a closely related field required.
• Experience researching financial transactions, identifying discrepancies, and processing corrections, adjustments, or refunds required.
• Experience required using Microsoft Excel.

Benefits

Job not in the classified service. See the hiring agency for a description of benefits.