Office Administrator

Office AdministratorWe are seeking a dependable and customer-focused Office Administrator to support daily delivery operations. This position will communicate with delivery drivers, customers, and internal teams to help resolve issues, document information, and keep deliveries running smoothly.The ideal candidate is organized, professional, comfortable working with computer systems, and has strong communication and customer service skills.ResponsibilitiesHandle inbound and outbound communication with delivery driversCommunicate with customers to gather information and help resolve delivery-related issuesUse company systems to audit, track, and document issues that occur while drivers are on the roadAccurately enter and maintain information in computer systemsFollow up on delivery issues and communicate updates to the appropriate teamsProvide professional and courteous customer serviceAssist with general administrative and office duties as neededWork closely with drivers and internal teams to help resolve problems efficientlyQualificationsStrong customer service and communication skillsProfessional phone and email communicationBasic computer skills and ability to learn new software systemsWorking knowledge of Microsoft Word, Excel, PowerPoint, and OutlookStrong attention to detail and organizational skillsAbility to multitask and prioritize in a fast-paced environmentPrevious office, administrative, customer service, dispatch, logistics, or transportation experience is a plusScheduleTraining: Monday–Friday, 9:00 AM–5:00 PMAfter Training: Tuesday–Saturday, 9:00 AM–5:00 PMOvertime may be available based on business needs