General Manager

Job Description

Job Description

The Great Ohio Lodges has an exceptional leadership opportunity for a General Manager at Mohican Lodge & Conference Center , a premier destination located within Mohican State Park in Perrysville, Ohio.

This year-round lodge is nestled along Pleasant Hill Lake  and offers easy access to hiking trails, outdoor adventures, and some of Ohio's most breathtaking landscapes. The lodge boasts 96 newly renovated guest rooms, Bromfield’s Dining Room & Boxers Lounge, indoor/outdoor pools and 9 meeting rooms with over 6,200 square feet to accommodate events.

This is an exciting, team-building, and career-oriented work environment that provides ongoing training and career development opportunities with a competitive salary of $65,000 - $70,000 based on experience, plus incentive for financial goals met.

Other benefits offered:
•    Full benefits package available after 60 days
•    401k
•    PTO 
•    Hotel room discounts

The General Manager at Mohican Lodge provides leadership and oversight for all aspects of the operation, driving financial performance, guest satisfaction, and sales and marketing success. This role is responsible for property safety, security, maintenance, and overall guest experience while optimizing revenue, profitability, quality, and efficiency. By leading by example, the General Manager ensures exceptional experiences for both guests and team members.

Essential Functions :

• Oversee daily lodge operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.)
• Direct revenue management of rooms by anticipating market shifts. Drive strategies to increase occupancy and revenue.
• Evaluation of property performance including review of financial statements including Profit & Loss, Statement of Cash Flow, Balance Sheet etc.
• Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
• Facilitate open employee communication.
• Motivate employees to ensure the highest level of guest service is achieved through employee programs, rewards and recognition.
  Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Participate in the development of short and long-term financial and operational goals of the property.
• Ensure exceptional guest service and resolve escalated guest issues. 
  Monitor guest satisfaction scores and implement improvements. 
• Maintain brand standards and quality assurance programs
• Work side by side with team members as needed to ensure efficient operations, timely food service, high standards of guest room cleanliness, and prompt guest check-in and check-out experiences.

Work Skills & Knowledge:

• Ability to set goals, create action plans, and guide the lodge toward long term success.
• Ability to make informed, timely decisions in fast paced or high-pressure situations.
• Strong commitment to delivering exceptional guest experiences.
• Knowledge of occupancy strategies, ADR, RevPAR, and demand forecasting.
• Successfully interpret financial reports and operational data to guide business decisions.
• Manage expenses without sacrificing service quality
• Working knowledge of hotel PMS systems, sales systems and timekeeping systems
• Supervisory and training skills, interpersonal and sales-related experience and in-depth
• Working knowledge of front desk reservation systems and processes.
• Have a working knowledge of most departments within the hotel
• Possess a strong work ethic with commitment to a 24 / 7 operation.
• Guest centered mindset.

Education and Experience:

• Bachelor’s degree in hospitality management or food service management preferred
• 3 - 5 years of full service hotel management experience within various departments 
• At least three (3) years of experience supervising staff
• Strong Leadership & People Management Experience
• Prior experience in Food & Beverage operations a plus

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.