Director of Operations | Elysee New York

Director of Operations | Elysee New York Job Category : Ops – General Mgmt Requisition Number : DIREC041628 Posted : May 18, 2026 Full-Time On-site Locations Showing 1 location Elysee New York 60 E 54th St New York, NY 10022, USA Pay or shift range: $110,000 USD to $125,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons. Description The iconic Elysee New York is seeking an experienced Director of Operations. This is a rare opportunity for a proven luxury hospitality leader to shape the re‑emergence of a legendary New York hotel and help define the next chapter of an intimate, highly personalized luxury boutique brand. More than a traditional Rooms Division leadership role, this position serves as a key operational partner to the General Manager and a visible cultural leader for the property. The Director of Operations will play an instrumental role in building a service‑driven team culture, elevating the guest experience, mentoring department leaders, and ensuring operational excellence across all front‑of‑house functions. This role is ideal for a dynamic luxury lifestyle hotel operator who aspires toward future Hotel Manager or General Manager leadership opportunities. The ideal candidate brings a hands‑on leadership style, exceptional emotional intelligence, a passion for authentic luxury hospitality, and an ownership mentality in shaping both the hotel’s operational philosophy and long‑term reputation within the NYC luxury market. We are committed to providing you with: Highly competitive annual salary of $110,000‑$125,000 based on experience An exceptional benefit plan for eligible associates & your family members 401(k) matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

Serve as a highly visible operational leader and ambassador of the guest experience, ensuring service delivery consistently reflects the hotel’s luxury positioning, personalized approach, and brand standards. Partner closely with the General Manager in shaping the hotel’s operational identity, culture, service philosophy, and overall guest journey. Foster a high‑performing, engaged, and service‑oriented culture through active leadership presence, mentorship, coaching, and development of department heads and frontline teams. Lead and oversee all aspects of Front Office operations including Guest Services, Concierge, Housekeeping Services, Laundry, Telephone Operations, and related Rooms Division functions. Champion authentic luxury hospitality by anticipating guest needs, resolving concerns with professionalism and empathy, and creating memorable experiences that drive guest loyalty and satisfaction. Implement and manage the hotel’s quality assurance processes including service recovery, guest satisfaction initiatives, operational audits, and continuous improvement programs. Analyze guest feedback, comment cards, online reputation metrics, and service trends to proactively identify opportunities for operational enhancement and team coaching. Recruit, interview, hire, train, mentor, evaluate, and develop operational leaders and team members while maintaining open communication and accountability across departments. Provide strategic operational oversight including labor management, forecasting, budgeting, expense control, inventory management, and productivity analysis. Collaborate with department leaders to ensure operational consistency, financial performance, and adherence to luxury service standards. Monitor hotel occupancy trends and operational demands to proactively adjust staffing and service strategies. Lead operational response during high‑pressure situations, guest escalations, and emergency scenarios with sound judgment, composure, and professionalism. Review security logs and operational reports daily, partnering with department heads to implement service improvements and policy enhancements where necessary. Plan, organize, chair, and actively participate in Executive Committee Meetings, Rooms Division Meetings, leadership meetings, and quality improvement initiatives. Support pre‑opening, repositioning, and brand evolution initiatives as applicable while helping establish long‑term operational excellence and team culture. Maintain flexibility and availability to support operational needs as required. Perform other job‑related duties as assigned.

REQUIRED SKILLS/ABILITIES:

Minimum 5 years of progressive luxury hotel operations experience within full‑service or luxury lifestyle hotels is required. Minimum 3 years of senior Rooms Division or Operations leadership experience within the New York City luxury hotel market is required. Previous leadership experience within a union hotel environment required. Prior experience with hotel openings, major repositionings, or luxury brand transitions are strongly preferred. Demonstrated success building and leading high‑performing operational teams within luxury hospitality environments. Strong leadership presence with exceptional interpersonal, communication, and relationship‑building skills. Proven ability to mentor department leaders, drive accountability, and cultivate a positive service culture. Strong financial acumen including budgeting, forecasting, labor management, and operational analysis. Passion for personalized luxury hospitality, guest engagement, and operational excellence. Ability to lead with professionalism, emotional intelligence, discretion, and adaptability in a fast‑paced luxury environment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Crescent Hotels & Resorts