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Forward Deployed Engineer

Full-time

Turbalance

Role Description

Turbalance AI is looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement.

  • Customer Engagement & Enablement:
    • Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions.
    • Conduct training sessions and develop enablement materials tailored to customer needs.
    • Proactively identify opportunities for customers to maximize platform value.
    • Act as a trusted technical advisor, offering best practices and solutions to common challenges.
  • Technical Implementation & Support:
    • Provide hands-on support for solution setup and configuration within customer environments.
    • Support API and system integrations with existing customer infrastructure.
    • Diagnose and resolve technical issues, collaborating with engineering teams on complex problems.
    • Troubleshoot connectivity, performance, and deployment challenges.
  • Pre-Sales Technical Support:
    • Support the sales team with domain expertise and technical credibility.
    • Demonstrate technical capabilities and solution fit during the sales process.
    • Design integration approaches and implementation plans for prospective customers.
  • Cross-Functional Collaboration:
    • Gather customer feedback and relay insights to product and engineering teams.
    • Reduce workload on core engineering teams by handling customer-facing technical work.
    • Provide responsive, dedicated customer engagement to build long-term relationships.

Qualifications

  • Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies.
  • Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles.
  • Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking).
  • Proficiency with Kubernetes for deploying, scaling, and managing containerized applications.
  • Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles.
  • Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities.

Requirements

  • Experience with additional programming languages (PyTorch, Rust, Go).
  • Familiarity with cloud platforms (AWS, Azure, GCP).
  • Experience with OpenStack and/or Slurm.
  • Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching).
  • Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand).
  • Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks.
  • Experience with kernel debugging.
  • Experience with LLM deployments, even at small scale.
  • Background in infrastructure design, SLAs, system design, and incident response.
  • Field Applications Engineering or similar hardware-focused customer engineering experience.

Benefits

  • Competitive pay & perks – because great work deserves great rewards.
  • Work on your terms – flexible hours and remote-friendly culture.
  • Fast lanes, no red tape – flat hierarchies and rapid decision-making.
  • Make it happen - your ideas aren’t just heard – they become reality.
  • Right place, right time – be part of our growth story and build a career-defining legacy.
  • Globality design – work with a diverse, international team across Germany and the US.
  • Work with the best – work alongside exceptional engineers and raise the bar together.
Vacancy posted 1 day ago
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