Forward Deployed Engineer
Turbalance
Role Description
Turbalance AI is looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement.
- Customer Engagement & Enablement:
- Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions.
- Conduct training sessions and develop enablement materials tailored to customer needs.
- Proactively identify opportunities for customers to maximize platform value.
- Act as a trusted technical advisor, offering best practices and solutions to common challenges.
- Technical Implementation & Support:
- Provide hands-on support for solution setup and configuration within customer environments.
- Support API and system integrations with existing customer infrastructure.
- Diagnose and resolve technical issues, collaborating with engineering teams on complex problems.
- Troubleshoot connectivity, performance, and deployment challenges.
- Pre-Sales Technical Support:
- Support the sales team with domain expertise and technical credibility.
- Demonstrate technical capabilities and solution fit during the sales process.
- Design integration approaches and implementation plans for prospective customers.
- Cross-Functional Collaboration:
- Gather customer feedback and relay insights to product and engineering teams.
- Reduce workload on core engineering teams by handling customer-facing technical work.
- Provide responsive, dedicated customer engagement to build long-term relationships.
Qualifications
- Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies.
- Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles.
- Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking).
- Proficiency with Kubernetes for deploying, scaling, and managing containerized applications.
- Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles.
- Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities.
Requirements
- Experience with additional programming languages (PyTorch, Rust, Go).
- Familiarity with cloud platforms (AWS, Azure, GCP).
- Experience with OpenStack and/or Slurm.
- Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching).
- Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand).
- Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks.
- Experience with kernel debugging.
- Experience with LLM deployments, even at small scale.
- Background in infrastructure design, SLAs, system design, and incident response.
- Field Applications Engineering or similar hardware-focused customer engineering experience.
Benefits
- Competitive pay & perks – because great work deserves great rewards.
- Work on your terms – flexible hours and remote-friendly culture.
- Fast lanes, no red tape – flat hierarchies and rapid decision-making.
- Make it happen - your ideas aren’t just heard – they become reality.
- Right place, right time – be part of our growth story and build a career-defining legacy.
- Globality design – work with a diverse, international team across Germany and the US.
- Work with the best – work alongside exceptional engineers and raise the bar together.
$80k - $120k
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