Forward Deployed Engineer

Role Description

Turbalance AI is looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement.

• Customer Engagement & Enablement:
  • Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions.
  • Conduct training sessions and develop enablement materials tailored to customer needs.
  • Proactively identify opportunities for customers to maximize platform value.
  • Act as a trusted technical advisor, offering best practices and solutions to common challenges.
• Technical Implementation & Support:
  • Provide hands-on support for solution setup and configuration within customer environments.
  • Support API and system integrations with existing customer infrastructure.
  • Diagnose and resolve technical issues, collaborating with engineering teams on complex problems.
  • Troubleshoot connectivity, performance, and deployment challenges.
• Pre-Sales Technical Support:
  • Support the sales team with domain expertise and technical credibility.
  • Demonstrate technical capabilities and solution fit during the sales process.
  • Design integration approaches and implementation plans for prospective customers.
• Cross-Functional Collaboration:
  • Gather customer feedback and relay insights to product and engineering teams.
  • Reduce workload on core engineering teams by handling customer-facing technical work.
  • Provide responsive, dedicated customer engagement to build long-term relationships.

Qualifications

• Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies.
• Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles.
• Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking).
• Proficiency with Kubernetes for deploying, scaling, and managing containerized applications.
• Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles.
• Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities.

Requirements

• Experience with additional programming languages (PyTorch, Rust, Go).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Experience with OpenStack and/or Slurm.
• Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching).
• Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand).
• Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks.
• Experience with kernel debugging.
• Experience with LLM deployments, even at small scale.
• Background in infrastructure design, SLAs, system design, and incident response.
• Field Applications Engineering or similar hardware-focused customer engineering experience.

Benefits

• Competitive pay & perks – because great work deserves great rewards.
• Work on your terms – flexible hours and remote-friendly culture.
• Fast lanes, no red tape – flat hierarchies and rapid decision-making.
• Make it happen - your ideas aren’t just heard – they become reality.
• Right place, right time – be part of our growth story and build a career-defining legacy.
• Globality design – work with a diverse, international team across Germany and the US.
• Work with the best – work alongside exceptional engineers and raise the bar together.