Customer Service Representative (Hiring Immediately)

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for Customer Service Representatives to join our fast-growing team!

In this role, you’ll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients . You’ll have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment .

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.  

Key Responsibilities:

• Manage inbound calls, chats, and emails with professionalism and empathy

• Resolve product, process, and basic technical inquiries while aiming for first-contact resolution

• Identify customer needs and offer relevant product or service solutions

• Research, troubleshoot, and collaborate with internal teams to resolve issues

• Document customer interactions accurately and maintain data confidentiality

• Stay updated through ongoing training and knowledge resources

• Uphold service standards and meet performance goals in a fast-paced environment

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Strong problem-solving, conflict resolution, and troubleshooting abilities
• Ability to type 20+ WPM and navigate multiple systems confidently
• Proficiency with Microsoft Office and familiarity with Windows operating systems
• Reliable, punctual, and motivated with a strong work ethic
• Customer-first mindset : empathetic, patient, and responsive
• Ability to multi-task, self-manage, and adapt in a fast-paced setting
• Team-oriented with a positive, professional attitude

Preferred Experience (Not Required)

• 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
• Experience handling government or enterprise accounts
• Knowledge of CRM tools or call center systems